To apply for this job, follow this link https://app.smoothhiring.com/apply/ITS0015-5F6D?ps=clp
About Us
Phoenix based IT Consulting/Managed Services Provider (MSP)
itSynergy is the market leader in providing technology consulting services to small and medium businesses who have a high reliance on their technology. We exist for one reason and one reason alone - to create positive experiences with technology.
Above all, we're looking for a culture fit. We're extremely honest, don't bring our egos to work, LOVE to laugh and have fun, enjoy the challenge of working together towards a common goal, are good at what we do, and deliver results. Sound like a place where you'd fit right in? We'd love to talk with you.
Responsibilities
Field Incoming customer calls/requests and resolve them to the customer's satisfaction within SLAs
Consult existing documentation to resolve problems and deploy new solutions
Create new and update existing documentation within itSynergy standards
Provide remote and onsite hardware and software troubleshooting for basic server issues and advanced desktop issues
Handle escalated issues from Level 1 techs and delegated issues from Level 3 engineers
Server and workstation patch remediation and troubleshooting
Installing, supporting, and troubleshooting switches and wireless access points at a beginner to intermediate level
Advanced virus and malware cleanup in addition to other basic security incident response
Troubleshoot WAN & LAN connectivity issues
Basic virtualization platform troubleshooting & support
Laptop and desktop imaging and deployment
Provide advice and training to users
Support various industry specific line -of-business applications and common industry -standard applications such as QuickBooks or similar accounting packages
Implement, manage, and troubleshoot backups, especially BDR type devices and Veeam
Work with third party technology vendors on behalf of and for the benefit of itSynergy's clients
Education
High School Diploma (or equivalent)
Three or more years of related experience, ideally with a Managed Service Provider
Applicable professional and technical certifications, desirable but not required
Requirements
MSP Experience
Ability to meet deadlines and communicate well with both customers and management when delays arise
Critical thinker with the ability to research, but escalate when appropriate
Excellent verbal & written communication skills
Great attention to detail
Works well in a team
Excellent troubleshooting skills
Excellent Customer Service skills
Must be able to lift 40 lbs.
Reliable transportation
Background check
Technical Skills
Windows Server 2012 or newer, in both single and multi-site environments
Microsoft Exchange Online (Office 365), including both desktop troubleshooting and experience on the administration side. Experience with migrations to Office 365 is ideal but not required.
Experience in virtualization technologies (Hyper-V, VMWare)
Router/Switch/Firewall configuration and troubleshooting at a basic to intermediate level. Experience supporting Meraki and SonicWall would be a plus
Configure and troubleshoot remote access solutions like VPN and Remote Desktop
Experience with PowerShell preferred
Network and information Security including diagnosis of and response to malware and viruses, phishing, spear phishing, ransomware, etc.
Experience with Active Directory and common roles like ADDS, DNS, DHCP at a basic to intermediate level
File share permissions, group membership, drive mapping, and similar tasks
Basic to intermediate experience with network storage devices like a NAS appliance
Backup and recovery software deployment, maintenance and recovery, especially BDR-type devices and Veeam
Experience with common small business accounting applications such as QuickBooks, Sage 50/Peachtree, etc
RMM tools similar to Kaseya like Labtech/Automate, Autotask, N-Able, ManageEngine, etc
PSA tools similar to Connectwise or other ticketing systems such as Solarwinds, Remedy, HPSM, Autotask, etc
Documentation tools similar to itGlue
Compensation
$60k-$75k per year
Position Type
Full-Time
Benefits
Health Insurance - employer pays 80%
Dental, Vision - Employer pays 100%
Short Term & Long Term disability - Employer pays 100%
$50K Life Insurance - Employer pays 100%
401K- Employer matches up to 5%
2 weeks vacation
8 personal days
Continuing Education – Employer pays 100%
To apply for this job, follow this link https://app.smoothhiring.com/apply/ITS0015-5F6D?ps=clp