Vacancy expired!
Isla Vista Screen Printing is a screen printing and design company who has established themselves as a central coast supplier for custom apparel in both wholesale and retail channels. We are driven by our creativity, we appreciate art and its function, and derive our passion from the purposeful art we create on press.
Our work is divided between contract customers that we serve all over California and beyond and our retail store in Isla Vista, which caters to UCSB, Isla Vista, and regionally designed apparel. Within the last year, we've migrated our manufacturing out of area, where our production crew works off site to produce and manage our contract and retail supply.
We are seeking a customer service representative for our custom print division. The customer service representative handles customer account management for all of our services, which includes custom bulk screen printing, embroidery, large format banners, design, promotional items, and other auxiliary decoration services. Customer service handles all inquiry channels which include email, phone, and walk-in customers. We are looking for a personable and dedicated individual that takes initiative to execute their tasks at hand, willing to work with a team to assist on all projects, and help improve efficiencies within the workspace. Most importantly is the ability to work with positive energy and respect, as the backbone of our business is dependent on quality and personal relationships.
Job Responsibilities:
Price Quotations/Bidding
Respond and process new and recurring orders
Become proficient with our product suppliers and print/decoration theory
Work with our management production programs for order workflow
Build out pricing and custom quotations for our promotional products and large format signage.
Coordinate with our front desk customer service team to streamline order entry and customer interaction.
Assist with Graphic Design projects and handling of mockups, artwork, and proofs.
Provide weekly data and sales reports for management.
Monitor customer payments, billing, and account receivable tracking.
Understand scheduling, turnaround, and production times to manage priority and rush orders, when needed.
Skills:
Excellent communication and relationship skills
Ability to multitask
Ability to learn understand complex product and pricing practices
Strong attention to detail
Analytical; able to solve problems on the fly
Experienced in
- Microsoft Excel/Google Sheets/Google Drive
- Computer Saavy (were a PC family)
Additional skills desired, but not mandatory
- Adobe Illustrator
- Adobe Photoshop
Graphic design training in Adobe Illustrator and Photoshop and proper art file handling can be given.
Hours:
Full time, M-F. Rate of compensation will be determined by experience and knowledge.
Please include a resume and a cover letter. Please include in the cover letter details what about you and/or your past work experiences will benefit you in this position. If you have direct experience in customer service / screen printing or decoration industry with customer service or graphic design, please provide specific examples and a description of your duties.
This is not an apprenticeship or job training opportunity for screen printing or other similar decoration print services.
Vacancy expired!