Our team at Specialized Bay Area is seeking qualified Service Technicians that can help to build, service, and sell bikes to riders across the Northern California market. We are seeking a dynamic team player that is as comfortable with a wrench as they are with chatting up a rider to contribute to the progress of this unique business. If this sounds like you, please reach out as we would love to have you on our team!
ABOUT SPECIALIZED
Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and
streets than ever before, we’re here to do the best work of our lives to push the greatest human powered
machine into the future each and every day. We’re a team of barrier-breakers, disrupters, and problem solvers.
We’re committed to building a diverse and inclusive workforce where every teammate can succeed as we
inspire riders everywhere.
In Company Owned Retailed, we strive to be a transformative, inclusive, authentic, rider focused, and
collaborative team that creates the best bikes and delivers world class rider care attention. Simply said, we
provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part
of this growing team. Reach out – we’re here to help you build your career at Specialized.
JOB SUMMARY
A critical member of the team, the Service Technician balances a passion for people, a broad technical
expertise, and excellence in retail practices.
A Service Technician is the front line and point person for our brand to the rider and encourages successful,
profitable retail by taking their technical expertise to the next level as a driver of outstanding in store brand
experiences. A Service Technician works directly with riders, both present and remote, to identify and locate
the goods, services, and experiences needed to provide solutions quickly and frictionlessly to keep them riding
longer and better. Service Technicians work collaboratively and hands-on with staff and local riders as a host,
mentor, brand advocate, and technical service ace. The Service Technician provides exceptional rider service;
enhances rider satisfaction; and aids in meeting sales and profitability goals.
HOW YOU’LL MAKE A DIFFERENCE
Meeting and making a connection with riders, asking qualifying questions and listening to riders' needs,
then giving options and advice on meeting those needs from a pre-set service menu or tune ups and a
la cart service.
Speak authoritatively on technical matters as they relate and pertain to our bicycles; be the expert
Assists customers in an enthusiastic and courteous manner; provides “wow” customer service.
Responsible for properly taking in all service work and setting and exceeding rider expectations,
including correctly filling out service work orders, scheduling an appropriate number of repairs
Advises and assists customers with their product/service selection without bias.
Develops and maintains knowledge expertise of all merchandise in department to effectively assist
customers with accurate information; keeps current as new product lines are introduced.
Assists with bike sales with technical consulting, and any other bike floor duties as needed.
Deliver best in class rider-service that ensures ongoing service and high levels of rider satisfaction
General cleanliness standards are set at store opening, maintained throughout the day, and reset at
close of business, including light janitorial duty
Proficiency in Lightspeed point of sale systems and store operational websites
Regular, dependable attendance and punctuality
WHAT YOU NEED TO WIN
Passion for cycling and the Specialized brand
Excellent communication with the ability to effectively interact with riders and team members
Must be able to work as business dictates which includes weekends
Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching
Able to lift at least 25 lbs. or more and use proper lifting skills
TELL ME MORE
Competitive health care (Medical PPO or HDHP)
Dental
Vision
Health Savings Account (HSA)
Short and Long Term Disability
Company sponsored life insurance
Optional Term Life Insurance
Optional Critical Illness insurance
Optional Critical Accident insurance
Competitive vacation package
401(k) with match
8 Weeks paid parental leave
Paid company holidays
Employee discounts on all product
Deep partner retail discounts
Fitness & Events Reimbursement
Uniform Allowance
Employee Assistance Program
Commuter Benefits if applicable in state
Family & Friends Discount
For eligible employees
Here at Specialized we believe that bikes have the power to change lives. Our culture is one of passion,
striving to break barriers and have a positive impact on the world.
We want to increase representation of all races, genders, and body types in the cycling industry and are
committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone –
especially those from marginalized groups – to apply to our job postings and help us earn the position as the
rider’s brand of choice. We are always looking for creative, innovative, and passionate people who are eager to
contribute to our mission of pedaling the planet forward. Regardless of your qualifications, if you are ready to
make a difference, please apply and let us know how you can make an impact at Specialized!
See what we are up to on LinkedIn, Instagram, and most importantly, our #DogsofSpecialized.