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AVA Rafting & Zip Line: Operations Manager (Idaho Springs)
Job Title:Operations Manager
Location:Idaho Springs, CO
Job Overview:
The Operations Manager will oversee all aspects related to the daily functioning of the outpost as well as long term strategic planning, logistics and financial accountability of the operations.
Job Duties: Understand and serve the companys best interest and goals
Apply Here: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=bbdef6bf-276c-484f-b4b4-9525c73cc3b0&jobId=192543&lang=enUS&source=CC274634&ccId=19000101000001
Hiring: Assist Operations Manager to hire all guiding and support staff to the levels set by the General Manager
Positions include:
-Guest Service Manager
-Guest Service Support staff
-Hire/Assign Team leaders
-With the supervision of the General Manager hire an assistant operations manager
-Assignment of departmental responsibility to staff these responsibilities can be done by team leaders but that is not required to be a team leader
-Safety
-Equipment
-Transportation
-Property
Supervision:
-Communicate AVA company policies, mission, vision, and core values to staff
-Be an example of these values
-Supervise all outpost staff
-Work with Operations Manager to continue to develop skills as a manager and logistical planner
-Provide support for Operations Manager with all aspects described herein
-Become proficient at every job under your supervision
-Retail
-Check-in
-Food prep and ordering
-Zip lining where applicable
-Rafting
-Equipment repair and organization
-Recommended but not required; CDL
Monitor staff performance
-Ensure that Team leaders conduct mid-season reviews with their team before their own review.
-Address staff concerns and work to create a positive and productive working relationship with all staff
-Conduct weekly team meetings this will allow an avenue for staff to voice their concerns through their team leader
-Daily pick up of trash around the outpost.
Training:
-Communicate AVA company policies, mission, vision, and core values to staff
-Be an example of these values
-Ensure that all staff is trained to the minimum level that will facilitate success
-Conduct bi-weekly safety meetings
-Conduct monthly staff meetings
Regulation:
-Obtain a basic knowledge of all applicable regulations
-BLM permitting and use permits and regulations
-ROL: Understand all the regulations relating to boat use, permitting and guide records
-Maintain complete and accurate records this includes but is not limited to
-Guide records
-Driver records
-Vehicle records
-Equipment maintenance
-Course inspections
-Safety inspections
-Monitor fleet performance
-If mechanical abnormalities are noticed by drivers contact Transportation Manager to coordinate maintenance
-Assist in developing emergency protocols for all possible scenarios involving vehicle problems, guest issues, weather extremes, road closures, river closures, guide injury, guest injury, etc.
-Ensure drivers are following all DOT and FMCSA regulations
-Provide verbal and written records of any policy or safety violations and report them to Operations Manager to discuss with drivers
Operations:
-Achieve base level of knowledge reservation system
-Create a schedule each day for the following day
-Check the bookings each morning and adjust the schedule to accommodate changes
-Search for all opportunities for cost savings that does not impact the guest experience in a negative manner
-Communicate with Sales office to determine maximum capacities and operational changes based on water levels
-Communicate any operational and guest service issues that arise to Sales Manager and General Manager
-Complete payroll by Monday 9am every other week
-Adhere to a budget
-Budgets will be issued for multiple departments at the outpost location. Outpost managers are responsible for planning with adherence to all of these budgets
-Maintain a superior level of cleanliness in all vehicles and office
-Facilitate communication between staff and upper management
-Attend Scrum at least 4 days per week
Required Experience & Skills:
-Ability to communicate effectively across departments
-Outstanding customer service skills
-Ability to interact in a friendly and comfortable manner with supervisors and employees via phone and in person
-Extremely detailed oriented
-Intermediate computer skills
-Team oriented
-Must be available for weekends and holidays
-Must be able to pass a criminal background check
-Instill confidence and motivate staff
-Clean driving record
-Rafting and Zip lining experience preferred
If you are interested in joining the AVA Team this summer, then please apply today! AVA strives to deliver the very highest level of guest service while bringing awareness and understanding of the surrounding wilderness to our guests. As leaders in our industry, we set examples in safety, professionalism, outdoor skills and guest service, while providing low-impact environmental recreation. Apply Today!
AVA Rafting & Zip Line is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status or any other status protected by applicable law.
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