Job description-
-Provide exceptional customer service to establish or maintain a relationship between our clients and their callers
-Remain in rotation and answer calls as they are presented
-Meet all call criteria as set forth by call center management
-Gather detailed, fact specific information from the caller according to company standards
-Follow all prompts and input caller information accurately to properly classify the call
-Manage process for new and existing clients in accordance with all company procedures and standards
-Maintain call control, providing efficient service without compromising service
-Follow all account specific instructions including scripted verbiage where presented
-Complete all caller intakes accurately by following correct paths and instructions
-Identify and escalate priority issues
-Route calls to appropriate resources when instructed
-Show the ability to style flex to each caller using appropriate tone of voice, conveying empathy where appropriate
-Manage on system time efficiently to maximize productivity
What You Need
-Professionalism
-Ability to meet productivity goals
-Team building skills
-Excellent written and verbal communications skills, specifically spelling and grammar
-Strong listening skills
-Computer skills
-Customer-service experience is a plus
-Legal or Medical intake experience is a plus
-Bi-lingual is a plus
Why Choose Us
Competitive benefits, generous incentives and performance-based bonuses (following 30 days of successful employment)
Paid new hire and ongoing training with structured advancement opportunities to grow and evolve in your career—wherever it may take you!
Excellent medical, dental and vision insurance
Paid time off
A caring and supportive work environment that emphasizes diversity, sets clear and reasonable goals and expectations, and prioritizes employee feedback and support
Job Type: Full-time
Salary: From $20.00 per hour
Expected hours: 40 per week
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
11-7 or 1-9
Monday to Friday Saturdays (10-2) One Saturday per month.
Supplemental pay types:
Bonus opportunities
Commission pay
Shift availability:
Night Shift (Required) 11-7 or 1-9
Ability to Commute:
Boca Raton, FL 33487 (Preferred)
Ability to Relocate:
Boca Raton, FL 33487: Relocate before starting work (Required)