Client Care Representative
About the role: The Customer Care & Sales Representative’s main responsibility is to provide superior customer service to new and existing clients.
Schedule: M-F 8:00am-5:00pm
Payrate: $18.50/hr.
Location: Kapolei
Primary Functions:
Answer telephones, forward callers, accept messages.
Create client work orders from telephones, fax, and web users and from remote users.
Assist clients with questions regarding order fulfillment, services available and general pricing while providing superior client service.
Provide inside sales support to all clients by providing details of offered services, pricing, agreements, etc.
Notify Operations of changes that may affect service schedule
Coordinate and process rush and emergency client container and file requests
Regularly update service schedule reviewing daily with the Transportation Coordinator or Director of Client Services.
Complete database research on missing client containers, files, or tapes, and maintain client contact
Communicate with Clients as needed for Call Backs as directed by the Operations Team or SOP’s.
Assist or perform the vault processing as directed by the Director of Client Care
Process destruction and permit work orders
Process requests for printed bar codes as needed
Complete closing of work orders daily
Ensure all visitors are greeted, signed in and are given a badge
Complete filing of all work orders and management logs daily
Process incoming mail - Fed Ex, UPS, etc. daily.
Assist or process as directed all levels of Client and/or Vendor invoices (Billing) by the timelines set
Comply with all company policies and procedures
Maintain knowledge of our industry and new regulations
Other duties as assigned by Supervisor
Education and Years of Experience:
High school diploma or equivalent.
Six months or more experience in a customer service environment or call center preferred.
Knowledge, Skills and Abilities:
Must have strong Windows based computer skills.
Excellent listening skills.
Strong negotiation skills.
Strong oral and written communication skills (must possess grammatically correct English skills).
Must be flexible and friendly under pressure.
Must have excellent attention to detail.
Ability to work collaboratively in a team environment.
Ability to multi-task with a strong attention to detail.
Ability to deliver outstanding customer service.
Ability to adapt to a fast-paced environment.
Ability to demonstrate continuous employment/work history.
Physical Requirements (lifting, etc.)
Periodic lifting of 20 to 50 lbs.
TO APPLY: Text CLIENT CARE REP to 808-533-9068 to receive a link to our online application and to speak to a recruiter.