Network/Systems Engineer - Northern Michigan (Petoskey, MI)

Center for Computer Resources has over 35 years experience helping small businesses in Michigan with their IT services. We offer a stable work environment, with excellent benefits, in a fun and lively environment.ÂCCR is looking for a highly organized individual to join our team ofÂNetwork/SystemÂEngineers out of our Petoskey and Traverse City offices. Our clients rely on us to help themÂwithÂtheir ITÂneeds covering a broad range of technologies. If youÂhave the drive to learnÂand a strong work ethic,Âthen we want to hear from you.JOB TITLE:ÂNETWORK/SYSTEMSÂENGINEERGeneral Summary:ÂThe Systems/Network Engineer is responsible for handling onsite support and escalations of service requests from the help desk. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.Benefits:ÂMedical, Dental, Life, 401kEssential Duties and Responsibilities:IT Support relating to technical issues involving Microsofts core business applications and operating systems.Support of backup solutions, and recovery/restoration of data/environments.Advanced technical support at the network level: WAN and LAN connectivity, Layer 2/3 switches, routers, firewalls, and security.Advanced remote access solution implementation and support: VPN, Terminal Services, and Citrix.System documentation maintenance and review in ConnectWise.Communication with customers as required: keeping them informed of incident progress, following up on assigned tickets to closure in ConnectWise.Additional Duties and Responsibilities:Improve customer service, perception, and satisfaction.Fast turnaround of customer requests.Ability to work in a team and communicate effectively.Work with the Service Lead and Service Coordinator to ensure requests are resolved quickly and efficiently.Escalate or work with other Engineers to resolve service requests that require assistance to resolve.Responsible for entering time and expenses in ConnectWise as it occurs.Key Knowledge, Skills, and/or Abilities Required:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. They are all preferred, but not required.Advanced understanding of operating systems, business applications, printing systems, and network systems.Experience or knowledge with Cisco and HP switchesExperience or knowledge with Sonicwall Firewalls.Experience or knowledge with VMware ESXiExperience or knowledge with Windows ServersÂExperience or knowledge with Microsoft ExchangeÂExperience or knowledge with Office 365Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.Diagnosis skills of advanced technical issues.Ability to multi-task and adapt to changes quickly.Self-motivated with the ability to work in a fast moving environmentThis is a salaried position.ÂThe salary range is flexible based on experience. Candidates must be available from 8am to 5pm on weekdays and should expect regular local travel to our clients' offices.Please apply online with Center for Computer Resources at: https://ccr1.hiringthing.com/job/44179/network-systems-engineer-northern-michigan?s=cl