Vacancy expired!
Job Description
NAPA Central MN is a locally owned group of 20 NAPA Auto Parts stores in Central MN. We specialize in Domestic and Import Automotive Parts, Ag and Heavy Duty Parts, Tools and Equipment, Automotive and Industrial Paints, Machine Shop Services, and Accessories.
Our NAPA of St. Cloud location is currently seeking a person for a Full-Time counter sales position. This is an in-store sales/customer service position with many opportunities for advancement.
The position includes taking commercial orders ordered in via phone or internet and helping retail customers in-store find parts.
The successful applicant will be customer service oriented, and provide Exceptional Customer Service through face to face contact with customers inside the store location and out.
The applicant will need a basic knowledge of automotive parts and the aftermarket industry. Automotive knowledge and customer service experience are a plus.
This position also includes but not limited to:
Customer Satisfaction
Complete projects as assigned by manager
Maintain communications with Manager
Work with the Manager to better communications / service.
Use electronic and paper catalogs to source automotive parts for customers
Responsible for store profitability through:
Good store communications
Answer phones according to NAPA Central MN procedures
Be fast and accurate
Offer all product options to customer
Always tell the customer what you can do for them
Ask for the sale!
Always ask for add-on sales
Process returns promptly, accurately (No Hassles)
Record all lost sales in the computer system.
Work with delivery system and drivers for top notch service.
Notify manager of any problems with customers
Put parts in their correct place
Maintain catalogs and price sheets; always current
Store appearance (clean & organized)
Customer service follow-up
Help train less experienced team members.
Protect the stores interest
Keep management informed of competition
Store security
Handle yourself as a professional, set an example
Requirements
Valid Drivers License
Driving Record Acceptable to Our Insurance Company
Able to lift up to 50 pounds
Automotive experience/knowledge
Vacancy expired!