Job Details

ID #2100667
State Nebraska
City Lincoln
Full-time
Salary USD TBD TBD
Source Nebraska
Showed 2019-04-20
Date 2019-04-08
Deadline 2019-06-07
Category Customer service
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Call Center Supervisor Needed Immediately! (1200 N Street Suite LL04)

Nebraska, Lincoln 00000 Lincoln USA

Vacancy expired!

We are currently seeking a Supervisor for our Call Center.

(Call Center Management Required Preferable In Political Campaigning)

The Call Center General Manager is responsible for the daily business operations and management of the call center.

Responsible for assisting the Director of Call Center effective use of resources and compliance with company.Management Staff

Expectations:

Work with current Supervisor and QA team to drive performance across all programs.

Develop plans of action with management staff each week.

Daily and weekly Reporting on all programs.

Responsibilities and Duties:

Responsible to supervise a team of CSR's to include accountability for time and attendance, goal setting and attainment, problem solving, and appropriate disciplinary actions.

Responsible to train, coach, and develop assigned CSR's to include corrective counseling as needed.

Work schedule that varies day to day and week to week as we are open every day excluding major holidays.

Act as an information source and answer CSR's questions, assign tasks and following up; giving instructions as needed.

Assist the Director of Operations in maintaining a positive, motivating, and high-energy working environment.

Ensure the CSR's acquire the appropriate support and training to apply the best skills and knowledge on the job.

Work with the Director of Operations, Client Services, and/or client(s) to determine who is assigned to each project.

Monitor queue and track inbound/outbound calls. Keep agents aware of calls, calls waiting, abandonment rate, etc.

Motivate and encourage agents through positive communication and feedback.

Qualifications and Skills:

Customer Service, Customer Focus, Phone Skills, Listening, Verbal Communication, Data Entry Skills, Product Knowledge, Job Knowledge, Objectivity, Dependability, Multi-tasking, Ability to Lead, Flexible Schedule, Must Have 2 Years Call Center Experience,

Please Send a Resume and Cover Letter to: bstruble@signiamarketing.com

Vacancy expired!

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