IT Help Desk Representative (S748317)

This is an opportunity to join the IT HELP-DESK service desk team with a Global IT Innovator.Responsibilities:You will provide basic technical support to the client's desktops & laptops via the phone, email and remote tools.The Issues that you will be required to troubleshoot includes, password resets,printer set up,troubleshooting account specific client applications, and basic diagnosing of the desktop/laptop software problems. Those issues that you are unable to resolve will be escalated to other internal employees such as desktop support, network & server support, as well as messaging support groupsWorking hours: 8:00 AM - 5:00 PMSkills:All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition,-technicians-should have technical understanding of technology, including the various hardware, software and networking systems being supportedEducation:AssociateExperience:Entry LevelQualifications:The support that we offer our clients is 24 hours, 7 days a week. Therefore night and weekend work may be requiredPlease apply to this posting. Any questions contact Jerry Stansell jerry.stansell@randstadusa.com Apply to this posting today!Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.If interested, please apply online at https://www.randstadusa.com/jobs/search/308/S748317/it-help-desk-representativelincoln?utmsource=craigslist&utmcampaign=job%20ads&utmmedium=job%20post