Vacancy expired!
Mission Statement:
We are a service focused and design forward collection of hotels deeply immersed in our communities through authentic hospitality, inclusion and education.
Core Values:
We encourage people to be themselves and create honest, genuine and thoughtful experiences
We are passionate about our role within the local community through; education, employment, charity and community partnerships
We create a warm neighborhood place where everyone is welcome
We are daring, we are fun and we are committed to making our industry better
Position Overview:
The Guest Experience department ensures service excellence through building memorable connections and relationships with our guests. This department and position has a direct impact on the overall guest experience, and is responsible for ensuring 100% satisfaction for the entire duration of a guest's stay.
The Job:
Duties include, but are not limited to, the following:
Greets guests in a warm and friendly manner, ensuring all guest contact is courteous, informative, and thorough
Responsible for the accurate check-in and checkout processes Maintains an inventory of vacancies, reservations, and room assignments
Compiles daily record sheets, guest accounts, receipts, and vouchers using computerized systems
Maintains knowledge of all hotel services and local activities to respond to inquiries accurately
Works closely with other departments to ensure that all complimentary and high-end amenity offerings provided are consistent with the agreed upon arrangements
Qualifications:
High School Diploma or equivalent required
Previous Front Desk Hotel experience strongly preferred
Superior service and interpersonal skills required
Basic computer skills are required. Knowledge of Opera PMS or Rover PMS helpful
Must be able to work a flexible schedule including early mornings, nights, weekends, and holidays
The People:
Embody Salt Hotels core values and deliver the Salt Hotels experience for guests.
Work in a consultative manner with all staff.
Assist in identifying and recruiting new talent, developing a strong team.
Ensure a safe, positive and happy work environment aligned with Salt Hotels codes of conduct and core values.
The Rest:
Ensure that the business is perceived as a respected, and an important member of the community.
Protect the reputation of the company in a manner that ensures all guests and fellow employees have a positive experience.
Always acts in a manner that is in keeping with all local, state & governmental codes and laws.
Vacancy expired!