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NEW TO THE RALEIGH AREA
INTERVIEW TODAY START YOUR CAREER TOMORROW
Do you have a great SMILE, enthusiastic about health and fitness, loves people, loves sales and energetic? You would be perfect to start a career in the newest innovative training of HOTWORX coming to Raleigh, NC.
GM Mission: To develop and maintain the overall success of HOTWORX® through effective management strategies, marketing tactics, consultative sales skills, and superior customer service to meet and exceed the performance goals of your franchise location. To maintain the integrity and good reputation of the HOTWORX® brand through various local and national marketing tactics and to professionally represent the brand at all times.
GM In Studio Work Hours: Monday - Thursday: 11am - 1pm, 1pm - 2pm lunch break, 2pm - 8pm
Friday: 10am - 1pm, 1pm - 2pm lunch break, 2pm - 6pm
Other hours may be assigned in addition if staff members call in. Any changes from what is listed above must be approved by/reported immediately to owner.
Basic Duties & Responsibilities:
Complete a minimum schedule of 40 hours per week which must be accounted for via a time card or tracking system.
Arrive early, 15 minutes is recommended before all scheduled work shifts, outside promotions, corporate sales appointments and employee educational/training sessions.
Consistently maintain a professional appearance by adhering to the HOTWORX® Uniform Policy & Code of Conduct. While on the clock or attending any official studio functions, all staff must wear officially branded tops with official name badges at a minimum. No exceptions are allowed.
GM must facilitate all weekly and/or monthly staff meetings & training sessions.
Always strive for only 5 star online ratings for Yelp, Facebook, Google and other listing sites! 5 stars happen when the studio maintains a culture of supreme customer service and hospitality! Turn negative reviews into 5 stars by contacting the customer and going above and beyond to solve their grievances! The customer studio experience will always reign supreme. Franchises with the highest level of EFT membership revenues are always the locations with the highest levels of customer service. Whether they are technically wrong or right, the customer is always heard first and then their problem is solved immediately by the studio staff. All staff members should be empowered to give up to $25 worth of free merchandise or session value to solve a problem on the spot without GM approval. The studio must NEVER argue with a customer. Maintain HOTWORX® customer service standards at all times and monitor results using customer satisfaction surveys to acquire direct feedback to make enhancements. Submit completed forms to the Regional Consultant at PBFC monthly. These surveys will be emailed to customers and will be generally available online with the location microsite at HOTWORX.net
Maintain accurate member and employee records by following suggested filing guidelines. Routine updating and maintenance is vital. All records must be scanned if not digital already.
TSA Mission: To provide superior customer service, drive traffic into the location, continually increase the membership base and focus on the retention of current members.
TSA In Studio Work Hours: Monday - Friday: 4pm - 8pm & Saturday: 11am - 4pm
Other hours may be assigned in addition to what is shown here. Schedule requests must be submitted in writing 2 weeks prior to the date of request. Once shifts are scheduled, the employee must find coverage if he/she cannot fulfill scheduled work hours and seek management approval.
Initial and Required Training & Certifications:
Basic Duties & Responsibilities:
Complete minimum of 25 hours per week unless otherwise noted by management. Always use the time clock provided to account for all work hours.
Arrive early, 15 minutes is recommended before all scheduled work shifts, outside promotions, corporate sales appointments and employee educational/training sessions.
Consistently maintain a professional appearance by adhering to the HOTWORX® Uniform Policy & Code of Conduct. While on the clock or attending any official studio functions, all staff must wear officially branded tops with official name badges at a minimum. No exceptions are allowed.
Always strive for only 5 star online ratings for Yelp, Facebook, Google and other listing sites! 5 stars happen when the studio maintains a culture of supreme customer service and hospitality! Turn negative reviews into 5 stars by contacting the customer and going above and beyond to solve their grievances! The customer studio experience will always reign supreme. Franchises with the highest level of EFT membership revenues are always the locations with the highest levels of customer service. Whether they are technically wrong or right, the customer is always heard first and then their problem is solved immediately by exercising your ability to give up to $25 worth of free merchandise or session value to solve a problem on the spot. The studio must NEVER argue with a customer. Maintain HOTWORX® customer service standards at all times and monitor results using customer satisfaction surveys to acquire direct feedback to make enhancements. Submit completed forms to the Regional Consultant at PBFC monthly. These surveys will be emailed to customers and will be generally available online with the location microsite at HOTWORX.net
Maintain accurate member and employee records by following suggested filing guidelines. Routine updating and maintenance is vital. All records must be scanned if not digital already.
Follow general cleaning and maintenance checklists and guides as assigned by management.
Vacancy expired!