Vacancy expired!
Job Description
A successful Help Desk Representative is able to assess, categorize, document, resolve or escalate any incidents or requests received by the Vitalyst service center.
The candidate must possess these key traits:
Practices outstanding customer service, enjoying direct interaction with the customer
Has excellent verbal and written communication skills
Consistently and accurately is able to follow detailed instructions
Easily adapts to rapid changes in requests, processes, and procedures
Remains calm and professional during difficult or stressful situations
Actively acquires new technical, business, and customer service skills
Has fluency in a foreign language (though not required)
You'll be acting as the first point-of-contact in response to customer telephone inquiries, e-mails, web tickets and voicemails concerning typical Level 1 support issues. You will maintain accurate record-keeping to document activities with the customer, ensuring proper escalation channels are used to expedite requests. At all times you will maintain a high degree of professionalism and courtesy.
Hours:
Initially 9:00am - 5:30pm, Monday through Friday. Hours will change according to organizational and client needs, once training is completed.
Traditional Benefits:
Core Health Benefits Program: A competitive offering that includes health, dental and vision plans
Retirement Savings Plans: New employees are eligible to participate in the 401(k) plan (with company matching) soon after 3 months following hire date
Paid Time Off: Generous and flexible paid time off policy (personal, sick, vacation)
Flexible Spending Accounts: Pre-tax savings for certain eligible medical/dependent expenses.
Disability / Critical Illness Insurance: Both long-term and short-term plans are available
Group Life Insurance: Employee only, Vitalyst-paid life insurance (increased benefits available)
Additional Benefits and Perks:
Paid Training - Key processes and procedures initially; then ongoing training
Alternative work schedules are available to meet your personal needs
Offices are easily accessible by car or public transportation
Free on-site parking available for all employees
Knowledge of productivity software, technical training, industry certifications, IT work experience or IT education is preferred.
To Apply: Click HERE to visit the Vitalyst Careers site.
Vacancy expired!