Job Description: Portfolio Manager - Hospitality
Reports to: General Manager
Objective:
A successful Portfolio Manager supervises, schedules, assigns and completes the work activities performed by our room attendant team. The Portfolio Manager of Hospitality’s responsibilities include scheduling staff shifts (two weeks in advance) using client provided software or forecasts, monitoring software and forecasts to adequately schedule needed human capital, monitoring staff attendance, reporting and correcting absences, and conducting staff performance reviews. This position is able to make recommendations to management regarding promotions, transfers, and dismissals.
To be successful as a Portfolio Manager of Hospitality, you should demonstrate sound knowledge of various cleaning methods and excellent communication skills. Ultimately, an outstanding Portfolio Manager of Hospitality will display effective leadership skills to ensure the timely completion of staffs’ janitorial duties.
Must be bi-lingual (Spanish/English)
Job responsibilities:
Must be able to inspect all assigned rooms per day
Must be able to communicate with Hospitality clients to market additional room cleanings including but not limited to deep cleans, carpet care and hard floor care programs.
Must be able to use customer provided software to track and schedule staffing accordingly.
Must be able to use a variety of computer/app based software, including but not limited to Microsoft Exel/Outlook/Word/PowerPoint and the like.
Days off and work times must remain flexible to meet operations considerations and demands
Assigning room attendant duties to staff and regularly inspecting their work to ensure that established standards are met.
Issuing cleaning supplies and equipment to janitorial staff as needed.
Taking inventory of all cleaning supplies and equipment and informing management when supplies are depleted, or reporting to client contact when supplies are needed.
Providing training and guidance to hospitality staff.
Resolving conflicts between hospitality staff in an efficient manner.
Attending meetings and in-service training sessions as required.
Performing all hospitality duties on low departure days or as staffing shortages allow.
Other duties as directed by the General Manager or President
Hiring, recruiting and retention responsibilities:
Must be able to recruit, train and retain employees.
Requirements:
High school diploma or GED is preferred.
Proven experience working as a Janitorial or Hospitality Supervisor.
Proficiency in all Microsoft Office applications.
Working knowledge of various cleaning methods.
The ability to lift heavy equipment.
The ability to stand for extended periods of time.
Excellent organizational skills.
Effective communication skills.
Exceptional customer service skills.
Bi-lingual in Spanish & English
Compensation:
Bonus eligible position based on meeting personal goals and quarterly financial goals
Increases per wage scale require completing all assigned training