Wilderton Non-Alcoholic Botanical Spirits
Position:
HOSPITALITY MANAGER
Location:
HOOD RIVER, OR
Company Information
Wilderton was founded in Oregon in 2019 to bring a craft spirits sensibility to the non-alc market, with liquids worthy of playing a part in the growing mindful mixology culture. Unlike other non-alc spirits brands, we were founded by distillers, who make our own liquids from scratch, through a unique production process blending tradition with technology i the nation’s first and only non-alcoholic distillery and tasting room. Drawing on techniques from craft distilling, perfume making and tea production, we create complex, bold liquids that won’t be mistaken for anything currently behind the bar.
Company Website: www.wildertonfree.com
Position Summary
This position will develop, manage and execute a full range of hospitality programs, centered around the nation’s first non-alcoholic distillery and tasting room on the Hood River Waterfront and external trade and consumer events. You believe 100% in Wilderton’s mission to elevate mindful drinking through craft non-alcoholic options and can’t wait to evangelize Wilderton as a face of the brand all day every day. You love to get nerdy about ingredients and production details. You are an educator at heart and ideally have spent time behind a bar at some point in your career.
We are seeking a self-starter who has a rare mix of strategic thinking and executional prowess to build out our trade and consumer communities through both IRL and digital experiences. Candidates must be professional, articulate, hard-working, strong leaders who can handle multi-tasking in a fast-paced startup environment.
This role will assume management responsibility for the Tasting Room, trade & PR experiential visits, and our consumer loyalty club.
In the off-season, and as time allows, this role will also support events/tradeshows, community relations, and sales support. The position requires an outgoing, well organized, self-motivated and disciplined individual who is focused on the customer’s experience.
REPORTS TO
Director of Marketing
Major Responsibilities
Curate Tasting Room beverage, food, and merchandise programs (menus & pricing) in collaboration with Wilderton leadership team
Develop and maintain all tasting room policies and opening, closing, and operational procedures
Oversee the day-to-day operations of our Tasting Room which includes leading tastings, visitor relations, tours, and staff performance
Maintain a professional, welcoming environment that aligns with the Wilderton brand in all public areas
Determine staffing requirements, hire and train new part-time Tasting Room and Hospitality Staff with the approval of the supervisor
Inventory management of spirits, retail merchandise and tasting room supplies
Management of point of sale system, audit of registers, and generating sales reports
Act as a concierge to assist guests with recommendations for lodging, dining, and other activities while visiting the Columbia River Gorge
Arrange and manage group reservations or private distillery-tasting experiences, schedule and communicate all policies and fees
Work with the Sales & Marketing teams to develop and host unique and engaging trade & PR events as the point person for catering, setup, rentals, and event staffing needs
Occasionally represent Wilderton at pouring events (locally & regionally)
Work with the Marketing team to create and execute effective marketing programs including social media posts, advertising, charity donations and promotional materials
Partner with Marketing team to build Loyalty Program membership and engagement
Generate and maintain performance metrics and budgets
Generate photo/video content to support social media accounts
Assist with coordination and staffing for trade shows
Ability to work evenings and occasional weekends and holidays (primarily between Memorial Day and Labor Day)
Candidate Specifications
EDUCATION
Bachelor’s Degree in Business or Hospitality Management preferred
EXPERIENCE
Minimum three years successful hospitality & event management experience, ideally in a wine/beer/spirits tasting room
Experience developing and coordinating events
Prior demonstration of supervisory skills
Craft bartending experience preferred
SKILLS
Remarkable interpersonal skills (you were born for hospitality!)
Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities.
Operates with integrity and established business ethics; upholds organizational values.
Professional, extremely organized, detail oriented and highly motivated; thrives in a fast-paced, cross-functional team environment.
Proficient in the use of a PC in a networked environment including MS Office products: Word, Excel, Outlook, PowerPoint, and Google Suite
OTHER
Valid driver’s license, with proof of valid automobile insurance and clean DMV.
Travel approximately 5-10%.
Must be able and available to work evenings and occasional weekends and travel overnight.
Must be able to frequently lift and/or repetitively carry and move, push and/or pull up to 50 pounds to stack cases and regularly lift and/or move up to 40 pounds.
SUPERVISION EXERCISED
Hires, trains, and manages Tasting Room Associates as needed
EMPLOYMENT CLASSIFICATION & COMPENSATION
Full time year round
Salary $65,000-$75,000
Benefits: Company paid medical insurance, Paid PTO & Holidays, 401k, and much more
Wilderton LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.