Vacancy expired!
The CompanyDaVinci Digital is a boutique IT pro services firm that creates custom service models to fit our clients business goals in the most cost-effective ways. We have an exceptional level of technical expertise, integrity, and honesty, and are invested in the success of our customers. Our team is a fun bunch who are connected by mutual regard and caring for both one another and our clients and are invested in managing our business for financial success and prosperity.The PositionServing as a resource coordinator as well as technical and communication hub in a high-energy client-facing role, theÂService Desk Consulting EngineerÂconnects with and capacitates many aspects of the business. This is a key position in a tightly-knit organization, which requires a special candidate with a well-rounded set of social, organizational, and technical skills.The CandidateOur ideal candidate will have solid experience in and truly enjoy:Calmly and methodically managing complex and evolving scheduling needs.Jumping in enthusiastically as the front-line to triage customer service questions and issues and de-escalation.Proactive management of the office, inventory, and vendors.Strong organization and communication skills for both external and internal clients.Assure the quality experience of our clients, maintain the highest standard of attendance, confidentiality, conflict of interest, and ethical responsibilities.Technical BackgroundOur candidate must be proficient in:ÂWindows enterprise.ÂSupporting multiple versions of Windows Server, Exchange, ActiveDirectory, and backup schema.ÂDesktop support for Windows 7-10, modern versions of MacOS, iOS/Android. Network troubleshooting.ÂAble andÂwillingto do on-site IT work as needed.Reliable, personal transportationto travelonsitewithclients.Proactively scope and propose efficiency improvements or process improvements - flexible with implementation details of their proposals.Experience with IT, MSP, and ESP tools strongly preferredincluding:ÂConnectWise, ShadowProtect, LabTech, Bomgar, ActiveDirectory policy / user management, Network troubleshooting, SonicWall / SonicOS, VPN Solutions including SonicWall SSLVPN, Office 365, Server certificates / MX records / other DNS management, Exchange (on-prem/hosted), PowerShell / Scripting / Built-In Windows management tools, PC hardware break/fix and upgrade experience.This is a full-time, salaried positions with eligibility for company benefits, including medical, dental, FSA and 401k,How to ApplyIf this position sparks your interest and fits your professional background, please apply through the link. In your application, please include your resume and a cover with the following information described below.Please provide professional personal examples of:Being responsible for resource allocation, lateral communication, informed escalation of issues, and demonstration of superior levelheadedness during fast-moving situations.Exercising patience and enthusiasm for supporting many levels of technical issue for users with a wide range of experience levels while instilling confidence in our service to clients in potentially anxious situations.ÂSamples ofÂtechnical documentationyouve developedPlease apply online with DaVinci Digital at: https://davinci-digital.hiringthing.com/job/115037/service-desk-consulting-engineer?s=cl
Vacancy expired!