Help Desk Analyst

Description We are offering a contract employment opportunity for a Help Desk Analyst in the transport industry, based in Houston, Texas. This role involves providing both remote and hands-on support to our global offices, addressing technical issues such as printer and internet connection problems, software support, resetting passwords, and managing hardware. In addition, you will be responsible for adding and deleting users, as well as managing onboarding and offboarding processes.Responsibilities: Troubleshoot and resolve issues related to printers and internet connections Provide software support to users, including support for Microsoft Office 365 and Windows 11 Reset passwords and manage user accounts in Active Directory Handle hardware issues, including desktop hardware and computer peripherals Add and delete users as required, ensuring appropriate access levels are granted Manage onboarding and offboarding processes, ensuring smooth transitions for employees Support the use of VOIP telephones, particularly 8x8 systems Provide remote and hands-on support to users across global offices Utilize a ticketing system to track and manage support requests Maintain basic networking systems and resolve any related issuesNote: This role may require weekend work on occasion. Requirements Demonstrable proficiency in Citrix Technologies Solid understanding and experience with Database management Familiarity with EO/IR systems Proficiency in Lotus Notes Strong skills in Microsoft applications Experience with Active Directory Knowledge of Computer Hardware Skills in Configuration Management Prior experience in Deskside Support Familiarity with Desktop Hardware Excellent problem-solving skills Strong customer service orientation Excellent verbal and written communication skills Ability to work effectively in a team Ability to multitask and manage stress effectively in high-pressure situations Willingness to continuously improve and learn new technical skills High level of discretion to maintain confidentiality of sensitive information Relevant certification or degree in IT or related field is desirable. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .