Vacancy expired!
Anterra Management is currently interviewing for our open position of Leasing Consultant at The Colony Apartments. Many excited renovations have been completed including a brand new office, business center, fitness center, main pool area and more
Now we are looking for someone who is self-motivated, can demonstrate a good working attitude, believes in TEAM 1st, reflects a pleasant personality and a willingness to please and cooperate with other personnel as well as residents and prospects. The Leasing Consultant is responsible for marketing the property to prospective residents, leasing, touring, and responding to resident and prospective resident inquiries while delivering excellent customer service. Please reply with an attached resume.
Duties and Responsibilities
Leasing
- Greet, show, and lease to prospects and qualify by covering all criteria to complete guest card.
- Immediately record all telephone, in-person visits and internet leads on appropriate reports.
- Prepare, review, and complete all necessary paperwork required to lease to and move in a
prospective resident.
- Demonstrate community and apartment product knowledge to clients' needs by communicating the
features and benefits to close the sale.
- Have clients complete application and secure deposit in accordance with Anterra Policies.
- Process applications for approvals, and follow up with applicants regarding status.
- Inspect and ensure apartment is ready for tours or resident move-ins daily.
- Immediately follow-up on prospects that did not close and attempt to close sale again.
- Assist in monitoring renewals and renewal notices.
- Monitor advertising effectiveness. Gather information about market competition in the area.
- Represent the company in a professional manner at all times.
- Must follow all company policies and procedures at all times.
Administrative/Office
- Accept rental payments and give immediately to Assistant Manager.
- Type lease and complete all necessary paper work and input information on Yardi Voyager accurately and in a timely manner.
- Maintain and update current resident files.
- Review with the Community Manager prior to obtaining signatures
- Assist in maintaining accurate monthly commission records on leases and renewals for bonus purposes.
- Participate in outreach marketing activities on a regular basis to obtain prospective residents.
- Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
- Conduct market surveys and shop competitive communities.
- Assist management team with other various tasks as required.
- Consistently implement policies of the community.
Resident Relations and Retention
- Receive all telephone calls, in-person visits, and internet inquiries. Listen to resident and prospect requests, concerns and comments.
- Promotes a sense of community where residents feel valued and appreciated.
- Quickly complete maintenance Service Requests and inform the maintenance team. Answer questions about community, repairs, rent, rules, etc. Follow up with in a timely manner if unable to respond to residents on all matters.
- Assists in planning and implementing resident functions and programs that promote resident satisfaction and retention.
Basic Computer Skills: Microsoft Office, Yardi Voyager, etc.
Good written and verbal communications skills.
Ability to work a flexible schedule including every other weekend.
Cell phone use in the office is allowed at a minimum. So if you cannot live without Social Media or texting please consider this detail.
Experience in relevant customer service is preferred but I am WILLING TO TRAIN.
Comply with expectations and employee handbook.
Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
Successfully pass drug test.
Work Hours: minimum of 40 hours per week.
Physical Demands and Working Conditions:
- Stand and walk or sit alternatively depending on specific needs of the day.
Have occasional need to perform the following physical activities:
- Bending, stooping, squatting, climbing stairs, push or pull, pick up litter, filing, inspections, showing property, open and close doors, retrieve supplies, reach above shoulder.
- Writing, typing, grasping, turning, corporate and resident communications, telephone, doorknob use, operation of office equipment, etc.
- Lifting/Carrying up to 50lbs (paperwork, deliveries, files, and misc.)
- Work in a fast-paced and customer service-oriented environment.
- Perform duties under pressure and meet deadlines in a timely manner.
- Work as part of a team, as well as complete assignments independently.
- Take instructions from supervisors.
- Exercise problem-solving skills.
- Interacts with co-workers, supervisors, guests, and the public in a professional and pleasant manner.
- High reasoning skills.
Benefits include: Medical, Dental, Vision, 401K, Renewal Bonus, Leasing Commissions, Paid Holidays, Sick Pay, Vacation Pay and Apartment discounts.
Vacancy expired!