Description We are in the search for an administrative assistant to join our property management team located in Santa Barbara, California. As an administrative assistant, your main role will be attending to customer needs, processing applications, and managing customer accounts. This offers a contract to permanent employment opportunity.Responsibilities:
Address tenant questions related to available units, leasing processes, general office inquiries, move-out guidelines, and resident ledger concerns.
Provide prompt and effective assistance to walk-in customers seeking help or raising concerns.
Confirm rental history and employment details as part of the rental application evaluation process.
Notify rental applicants about their application status, whether approved or denied.
Draft rental agreements and prepare any required addendums.
Coordinate lease signings and facilitate smooth resident move-ins.
Manage and oversee lease transfers, assignments, and subleasing arrangements.
Administer parking rentals and agreements.
Make post-move-in follow-up calls to new residents to ensure satisfaction.
Participate actively in team meetings held on a weekly basis.
Maintain a tidy, professional workspace and welcoming lobby area.
Interpret and apply company policies appropriately across various scenarios.
Work collaboratively and efficiently within a team environment.
Requirements
Candidates must possess a comprehensive understanding of rental properties, including knowledge of the rental market, property management, and real estate regulations. Applicants should be able to demonstrate excellent customer service skills, including the ability to handle customer inquiries, resolve issues effectively, and maintain high customer satisfaction levels. Experience in a similar role where you have managed client relationships and ensured customer success, is a must. The ability to communicate effectively, both verbally and in writing, is crucial Candidates should be comfortable using technology, as the role may involve using property management software or other digital tools to manage customer interactions. A strong problem-solving skill set is required, with the ability to think on your feet and provide solutions to customer queries or issues. Candidates must be team players, capable of working well with colleagues and other stakeholders to ensure excellent customer service. The role requires a detail-oriented mindset, with the ability to manage multiple tasks simultaneously and keep track of all customer interactions. Candidates must have a proactive attitude, with the ability to anticipate customer needs and take action to ensure customer success. A degree in business, real estate, or a related field would be advantageous, though not mandatoryTalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .