The pay for this position is $22.00/hr + $1.50/hr Shift DifferentialWe are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer’s needs, the Wayfair Distribution team plays a key role in improving customer satisfaction and driving repeat business. We’ve been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based warehouses. We are looking for talented hard-working individuals to join our growing team – your professional home awaits you at Wayfair!Shift
Monday - Friday 8:00am - 4:30pm
Benefits (Start Day 1!)
Referral bonuses
Overtime hours & pay
401(k) with company match
Wayfair company discount
Benefits start day one
Growth opportunities (Conversions, Promotions, and more!)
Dozens of discounts and perks with partners!
We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer’s needs, the Wayfair Distribution team plays a key role in improving customer satisfaction and driving repeat business. We’ve been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based warehouses. We are looking for talented hard-working individuals to join our growing team – your professional home awaits you at Wayfair!ScopeWe are looking for a responsible associate to maintain inventory accuracy and quality of Returns product by performing investigative research to resolve issues identified by the customer, processor, and/or system.What you'll do (including but not limited to):
You'll utilize the appropriate systems to report, track, research, and/or correct order issues.
You will re-grade orders as needed to ensure accuracy routing of Return to appropriate destination
Collaborate with other departments, team members, and cross-functional partners to investigate and resolve order issues
Escalate all discrepancies to management
Follow up & Follow through on issues
What you'll need:
Knowledge of the safety and regulatory requirements and documentation (MSDS, OSHA, Equipment Checklist, etc.)
You'll have worked with a WMS system
Ability to work mostly unsupervised in a fast paced environment while achieving expected results
Previously demonstrated ability to handle general administration tasks
Experience with Google Suite and have the ability to learn new systems quickly
Strong Google Sheet knowledge
Detail oriented
Physical strength to lift cartons up to 75 LBS consistently
Ability to stand up to 10 hours per shift
Preferred Qualifications:
6 months Returns processing experience
Familiarity with Nexus and related devices
Comfortable taking tests for permission levels
Assistance for Individuals with DisabilitiesWayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form (https://docs.google.com/forms/d/1ElBqKaQYGR9j0NiQHQYCGbHkqKqN746Nk62pI32IyLU) .Need Technical Assistance?For more information about applying for a career at wayfair, visit our FAQ page here (https://www.aboutwayfair.com/careers/careers-faq) .About Wayfair Inc.Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com.