Customer Support Assistant

Job Description:We are looking for a motivated and customer-focused individual to join our team as a Customer Support Assistant. In this role, you will be responsible for providing high-quality support to our clients, assisting with inquiries, troubleshooting issues, and ensuring overall satisfaction. As a key player in our customer service team, your contributions will help strengthen our relationships with clients and support our company’s growth.Responsibilities:Assist customers with inquiries, product information, and service requests through email, phone, and chat.Resolve customer issues and concerns in a professional and timely manner.Maintain accurate records of customer interactions and follow up when necessary.Collaborate with other departments to ensure customer issues are addressed effectively.Provide detailed support for troubleshooting and issue resolution.Ensure all customer support activities are carried out in line with company policies and procedures.Strive to exceed customer expectations, creating positive experiences with every interaction.