Req ID: RQ189929Type of Requisition: SCAClearance Level Must Be Able to Obtain: NonePublic Trust/Other Required: MBI Full 5C (T3)Job Family: SCASkills:Problem Solving,ServiceNow Platform,TeleconferencingExperience:4 + years of related experienceJob Description:Seize your opportunity to make a personal impact as a Video Telecommunications Specialist II supporting GDIT’s Military Health IT Team. GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career.At GDIT, people are our differentiator. As a Video Telecommunications Specialist II in San Antonio, TX, you will be trusted to work with a variety of different technologies. You will be responsible for providing Video Teleconferencing (VTC) and Secure Video Teleconferencing Support (SVTC).HOW A VIDEO TELECOMMUNICATIONS SPECIALIST II WILL MAKE AN IMPACT
Provide VTC and SVTC support for Government owned hardware and software
Installation and maintenance Video Conferencing equipment
Assist the Video Network Center (VNC) with on-site services and support
Assist with incident management, problem management, CM and ITSM related tasks as required using MHS ServiceNow ITSM suite of tools
Assist with or perform VTC end point upgrades (HW/SW) as required with GFE
Install, configure, and implement applicable IA security policies, guidelines, and requirements such as, but not limited to the Defense Information Services Agency (DISA) Security Technical Implementation Guides (STIGs) and IA Vulnerability Alert (IAVA) patches
Load and configure DHA VNC approved IPV conferencing software applications onto IPV network appliances or customer End User Devices (EUDs)
Assist the DHA VNC in supporting and maintaining enterprise VTC/SVTC infrastructure located at JBSA geographic locations and sites; this includes but is not limited to bridges and other hardware appliances and applications supporting audio and video conferencing services
Update existing documentation and create new documentation as required
Perform pre-conference coordination activities, schedule, connect, and monitor VTC/SVTC calls including set up and operations of audio and video equipment including AV racks, touch panels, microphones, video screens, projectors, video monitors, recording equipment, connecting wires and cables, sound and mixing boards, and related electronic equipment for meetings, presentations, and conferences.
Provide support for the receipt, and inventory management of mobile devices
Provision accounts to align with DHA Enterprise Support group policies
Deploy devices to users and assist with e-mail services (as required)
Train users on basic device features and functionality
Troubleshoot mobile device interoperability with Enterprise Email and /or Exchange mail server issues, (as required)
Contact manufacturers of approved and deployed equipment for support (as necessary)
Assist with the management and monitoring servers, Network devices, circuits and supporting infrastructure for performance and availability
Assist with the installation of all software, hardware, and security upgrade and patches, as required by the manufacturer, DHA, or Governmental IA support agencies
Assist with ensuring the backup and recovery of all Apple and Android devices
WHAT YOU’LL NEED TO SUCCEED:
Education: Bachelor's Degree or 4 years of equivalent experience
Experience: 4+ years of progressive experience Video Teleconference (VTC) and Secure Video Teleconference (SVTC) support
Certifications:
Applicable ADP/IT-II Cyber certifications (Security+)
Technical skills:
Demonstrated experience with ServiceNow
Demonstrated experience managing Apple and/or Android mobile devices
Intermediate experience with MS Office products (E.g., Word, PowerPoint, Access)
Security clearance: Must be able to obtain a Position of Trust and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting
Preferred: Experience managing VTC equipment in a DoD Healthcare environment
Location: On Customer Site
Travel: Some local travel may be required
Weekly Scheduled Hours: 40
Work visa sponsorship will not be provided for this position.
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you build your skills and own your career
Professional growth opportunities including paid education and certifications
Rest and recharge with paid vacation and 10 company-paid holidays
The likely hourly rate for this position is between $21.97 - $28.75. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.