Position: Customer Service Agent (Remote)
This Customer Service Agent position is responsible for assisting customers on the phone, messaging and via e-mail. Communicate with customers, enter and check orders, check order statuses, answer basic product questions, receive and respond to e-mails and resolve issues.
Entering customer sales orders
Check status of orders
Answering customer e-mails (questions, addressing concerns)
Navigate systems for customer issue resolution
Works with departments to obtain information regarding missing components, solutions for issues and product questions.
Process tech support requests
Execute and uphold company policies (attendance, punctuality), build good, strong relations with customer base.
Be able to work in a fast paced environment
Be able to multi-task
Have a team work mentality
QUALIFICATIONS - Please Attach Resume
Must pass drug screening
Experience: A minimum of 6 months - 1 year of full-time related experience as a customer service representative. All equivalent combination of education, experience, and training which provides the required knowledge, skills, and abilities will be accepted. Must be able to read, write and speak English fluently.
Hours are Sunday – Saturday 8:00am– 12:00pm
Strong knowledge of the principles, practices, and objectives of delivering outstanding customer service
Proper phone skills related to delivering outstanding customer service are imperative.
Job Type: Full-time
Call Center: 1 year (Preferred)
customer service: 1 year (Preferred)
High school or equivalent (Preferred)