Xfinity/Comcast Customer Service Agent (State of Alabama)

Alabama, Birmingham Birmingham USA
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Position: Customer Service Agent (Remote)

This Customer Service Agent position is responsible for assisting customers on the phone, messaging and via e-mail. Communicate with customers, enter and check orders, check order statuses, answer basic product questions, receive and respond to e-mails and resolve issues.

RESPONSIBILITIES

Entering customer sales orders

Check status of orders

Answering customer e-mails (questions, addressing concerns)

Navigate systems for customer issue resolution

Works with departments to obtain information regarding missing components, solutions for issues and product questions.

Process tech support requests

Execute and uphold company policies (attendance, punctuality), build good, strong relations with customer base.

Be able to work in a fast paced environment

Be able to multi-task

Have a team work mentality

QUALIFICATIONS - Please Attach Resume

Must pass drug screening

Experience: A minimum of 6 months - 1 year of full-time related experience as a customer service representative. All equivalent combination of education, experience, and training which provides the required knowledge, skills, and abilities will be accepted. Must be able to read, write and speak English fluently.

Hours are Sunday – Saturday 8:00am– 12:00pm

5:00pm –10:00pm

Strong knowledge of the principles, practices, and objectives of delivering outstanding customer service

Proper phone skills related to delivering outstanding customer service are imperative.

Job Type: Full-time

Experience:

Call Center: 1 year (Preferred)

customer service: 1 year (Preferred)

Education:

High school or equivalent (Preferred)

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Job Details

ID #3462478
State Alabama
City Birmingham
Full-time
USD
Source Alabama
Showed 2020-03-01
Date 2020-02-25
Deadline 2020-04-25
Category Customer service
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