Vacancy expired!
Job Description
We are looking for a Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer and resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.
Salary range: $39000 - $49000 per year.
Responsibilities:
Receive and resolve, within established guidelines, customer issues, questions and concerns.
Perform other duties and responsibilities as required or requested by management.
Support marketing and sales efforts with industry events, exhibits, or other sales-based events when necessary.
Download, distribute, and answer all customer questions received via email.
Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners.
Research and complete customer refunds and submit completed paper works for approval before being submitted to Accounts Receivable for payment.
Make sure the customer service area is neat always and orderly and ensure proper greeting of all visitors.
Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales.
Qualifications
High school diploma or equivalent
Flexible schedule
Exceptional communication skills
Outstanding phone and email etiquette
Able to manage multiple accounts simultaneously
Additional Information
- This is not a remote job
- Disability Insurance
- Employee Assistance Program
Vacancy expired!