Vacancy expired!
- Investigate, troubleshoot, and resolve all computer software and or hardware problems for on-site and remote users.
- These include but are not limited to Windows OS, Google Suite, Remote/VPN Connectivity, Printing, etc.
- Primarily responsible for installing and configuring computer systems following a defined imaging process.
- Create, maintain, and update IT equipment in our asset tracking software.
- Assist with IT onboarding of resources including new PC’s, loaner PC’s, IT training, etc.
- Track all customer communication and users requests / problems in ServiceNow incident tracking system.
- Ensure customer satisfaction by reviewing and performing follow-up communications on open/closed tickets.
- Update associated knowledge base with standard resolutions as required.
- Coordinate between other IT resources (internal and external) and vendors to resolve issues and proactively evaluate and avoid future issues related to hardware and software on user’s computers.
- Individual must present a positive customer service experience for fellow employees
- Support, designing and administering network systems
- LAN, WAN, network security, and telecommunications VoIP.
- Establish and document network standards and high availability architecture,
- Monitor, alarm, and capacity planning to regulate enterprise network
- Ensure all internal servers are patched as per IT Security standards
- Create and maintain in-house documentation; these include but are not limited to checklists, IT Asset Management, general policies, and procedures.
- Prioritize critical issues and escalate issue(s) following defined processes.
- Primary IT contact point.
- Participate in automation and script development for repetitive activities.
- Expand knowledge and learn new systems and procedures.
- Participate in the continual improvement of processes through the development and implementation of supporting documentation and procedures.
- Perform inventory management tasks
- Ability to operate tools, components, and peripheral accessories.
- Experience in administration and troubleshooting Windows and Linux-based environments.
- Ability to plan, build and maintain IT networks (Cisco, Sonic Wall, Fortinet) o Support security tools in secured zones - (FireWalls, NAC, DNS )
- Experience with network management and IP systems
- Hands-on hardware troubleshooting experience.
- Technical knowledge of current protocols, operating systems, and standards.
- Strong analytical and problem-solving skills
- Ability to communicate effectively with others, both orally and in writing.
Vacancy expired!