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Digital UX Architect
Job DescriptionThe User Experience (UX) Architect collaborates across the organization to envision and create user-centered digital experiences. Possesses a strategic mindset and ability to collaborate with and influence product teams in response to business goals working with the UX team, business stakeholders, product management and technology partners. Participates in the execution of best practices. Focuses on driving project architecture to better support sales and service goals on behalf of the bank's business lines. Works with others on the UX team to better engineer and deliver quality user experiences for our customers across all digital platforms, from mobile to desktop, from digital account opening to online banking. Primary ResponsibilitiesFacilitates conversations to solve complex problems and produce use cases, customer flows, navigation systems, wireframes, content inventories, sitemaps, taxonomy, functional requirements, and proof-of-conceptsHelps define information architecture principles and guidelines for web applications, including content organization and hierarchy, navigation and guidance systems, and content integrationIdentifies user-experience design priorities and scenarios; defines interaction requirements; and works with UX, strategy and product teams to align short and long-term releasesCoordinates with the UX design system team to create cohesive and scalable patterns to be leveraged across product lines, applying established patterns to prototypes and mockups to ensure consistency across products and influence the creation of new patterns for use by UX and development teamsEvangelizes user-centered product design within the company. Works to incorporate user-centered approaches into the company's product development processWorks with development teams at the execution level to ensure development implementation that is true to original design intentParticipates in usability testing and design reviewsParticipates in team initiatives including process improvement and thought leadershipRequirementsBachelor's degree in Design, Computer Science, Information Sciences, Psychology, Human Factors, or Human Centered Design & EngineeringFive (5) years designing systems and process structure for web and mobile solutions for enterprise platformsAbility to create wireframes, sitemaps, user flows, functional requirements, work models, user profiles, user scenarios and usability objectives, aligned with business and user goalsAbility to incorporate design-thinking methodologies, facilitating workshops with both stakeholders and users to align on solutionsAbility to work within Agile/Scrum/SAFe development methodologiesExperience creating influential relationships with cross-functional teams including development and product management within and across product groupsCare deeply about the end user's needs, goals and desiresStrong written, presentation and verbal communication skillsDemonstrated ability to work as part of a collaborative team to listen effectively, to respect others' perspectives and contributions, and to offer and accept feedback openly PreferencesOrganized, able to think beyond what is asked for, and able to juggle multiple projects and competing priorities in a fast-paced, often evolving environmentExperience with complex business modelsVerbal and written presentation and facilitation skills, with the ability to quickly adapt the content to the audiencePassion for learningProficient in Adobe Creative Suite, Sketch, InVision, and MS OfficePeripheral knowledge of contemporary web technologies including HyperText Markup Language, Cascading Style Sheets, JavaScript, Responsive Frameworks, Scalable Vector Graphics, Web Accessibility