Vacancy expired!
- Bachelor’s degree in Information Technology or equivalent experience.
- Minimum of 3 years related hands-on work experience.
- Proficient with Microsoft Active Directory 2003/2008/2012 and Microsoft Exchange 2003/2007/2010/2013.
- Proficient with the Microsoft Windows operating system (2003/2008/2012/XP/Vista/7).
- Proficient with the Microsoft Office Suite of products (XP/2003/2007/2010).
- Proficient with Cisco router, firewall, switch, and access point configuration and management.
- Proficient in routing and switching technology and terminology as well as the OSI model and how it applies to telecommunications.
- Proficient with Virtualization technologies including VMware ESX 4.0 and later.
- Proficient with Storage solutions – SAN/NAS.
- Very well-versed in managing MFP/ copiers is required. Must be able to change setting such as IP addresses, etc. without assistance. MFP/ copier work will take up half the time of this position.
- Work at onsite at client facility as required.
- Presents a tidy and professional physical appearance to customers and colleagues in a way the represents client well, especially at a customer site.
- Supporting and troubleshooting modern networks including but not limited to TCP/IP, DNS, DHCP, switches, routers, firewalls, and wireless.
- Supporting and troubleshooting multi-site WAN environments.
- Supporting and troubleshooting on-premises networks with multiple WAN and VLAN configurations (including but not limited to cabling, routing, routing protocols, switching, internet, and overall network architecture).
- Supporting and troubleshooting virtualization environments.
- Proficient knowledge of MFP/ copiers is required. Daily walkthrough assessment of all assets for paper, jams, error messages, toner level. Manage and own all service tickets for copiers, escort technicians when needed, and ensure ticket close-out is a key part of this position.
- Proven customer facing field experience.
Vacancy expired!