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Job Description
Provides timely response of customer inquiries up to and including pick-ups, schedules, product orders,and all other aspects of a customer’s needs. Dispatches vehicles on a pre-set route for each CSR on a daily basis in the interest of efficient customer service.
Primary Responsibilities:- Assist walk-in customers as needed.
- Assist with routine handheld/printer availability and operations.
- Build and print routes for drivers on a daily basis, including but not limited to shipping documents, route sheets, and barcode labels.
- Dispatch drivers for extra or missed pick-ups, and ensure that routes are balanced on a daily basis.
- Assist Customer Service with customer requests, route changes, and rescheduling for pickups/missed stops.
- Monitor operations and work of all Customer Service Reps.
- Monitor and escalate CIC’s to supervisor
- Review driver paperwork (VCR and log book) and file paperwork.
- Debrief drivers in accordance with written SOP's.
- Complete consolidated manifests for trailer shipments.
- Forwards VCR (Vehicle Condition Report) reports to Transportation Supervisor/Manager for maintenance request.
- Assist drivers with problems/issues as issues arise.
- Create load sheets, prepare reviews and stamp all manifests.
- Track and input DOT hours in JJ Keller and update SAP data.
- Monitor company policies and procedures and communicate to staff, as necessary.
- In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively.
- Oversee and participate in the maintenance of DOT Log Files and Vehicle Condition Reports for all CSRs and equipment. Ensure DQF, DOT Logs and VCR logs are accurate and complete; must maintain DOT files and download PDTs.
Qualifications
Basic Required Qualifications:- High school diploma or GED
- Two or more years of related transportation/logistics experience preferred.
- Bachelor’s degree in Chemistry, Environmental, Biology or related field preferred
- Knowledge of waste routing and disposal of Hazardous Materials.
- Knowledge of DOT, EPA, and State Waste Regulations.
Additional Information
Clean Earth offers competitive benefits, including health, dental and vision insurance, life insurance and disability plans, as well as a 401k with company matching.
Together, we work hard, we succeed through industry know-how, safety, and sustainable growth, and we recognize a job well done. Knowledge is power and at Clean Earth, we support the continuing education and training of each team member. Every team member is encouraged to learn and grow with the company through various educational channels that are well-suited for their career path at Clean Earth.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
If you have a difficulty applying for any job posted on Harsco Clean Earth’s website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Contact Kayla Wallace, SeniorRecruiterat 414.388.6933 and Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job.
Please call only for disability application.All your information will be kept confidential according to EEO guidelines.
Vacancy expired!