Client Service Representative

Job Description

• Answering calls with clients to better serve their needs and to transfer any calls to the appropriate department as needed.
• Set up/verifying new clients as needed according to protocol and follow through with any issues that are involved with the client set up process
• Send a new requisition to the clients as needed

• Work closely with clinical lab to ensure all requisitions have been accessioned and there are no issues holding up resulting of patient result

• Complete data entry for specimen orders into LIS

· Follow procedure as it pertains to late arrivals

• Sort all requisitions when needed as procedure requires
• Complete data entry for all specimen orders
• Scan documents into record documentation system as needed

· Process all web requisitions as the procedure states

· Process all EMR orders as the procedure states

· Add MDs to needed requisitions as needed

· Check reported basket at the end of each day

· Recognize and escalate mis-sorts and mis-batches to Representative I or II

· Verify all documents are in View Wise

· Be alert to the need of any process changes daily to maintain appropriate turnaround time

· Understand and meet process for turnaround times – involve Representative II or manager if needed

· Process all specimen splits as the procedure states (as needed)

· Knowledgeable on specimen requirements and handling procedures. Serve as a resource for Lab Assistants.

· Observe compliance when it comes to PHI information (with information lying around or on your computer)

· Use PPE per policy when in the laboratory

• Contact IT if needed to resolve issues, this can involve program issues to equipment issues. (establish a helpdesk ticket for all issues)

· Keep Client Service department and your personal area neat and clean

· A day’s schedule can be affected by specimen delivery delays, possibly resulting in later arrival times or later finish times. Flexibility with scheduling, within reason, is required.

· Weekend and holiday work is required.

· Work during adverse weather conditions, as much as safety will allow, is required

• Maintain the scanning room is clean and picked up. All requisition folders are in their place and not left out on the tables.
• Check email daily when at work, maintain all mandatory education, and adhere to attendance policy.

· Other duties as needed

Qualifications

• Associate’s degree in Business preferred, minimum requirement to Qualify as Testing Personnel as defined by High School Diploma or its equivalent.
• Prefer 1 year experience in a laboratory and or/ customer service setting and is comfortable dealing with clients in a business setting;

• Must possess proficiency with basic computer programs
• Be a strong team player
• Excellent communication skills
• Must work well on your own with minimal supervision
• Must be able to multitask and keep up in a fast-paced environment
• Must be comfortable handling patient samples using proper PPE procedures Must work well on your own with minimal supervision

Additional Information

Position is full-time, M-F 8am-5pm. Candidates currently living within a commutable distance of Huntsville, ALare encouraged to apply.

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays