Vacancy expired!
ECS is seeking a
Program Manager with an active Top Secret Security Clearance to work in our Huntsville, AL office. Please Note: This position is contingent upon contract award. Job Description: ECS is seeking a TS-cleared Program Manager in Huntsville, AL to oversee an 80-person Service Desk and NOC managed services program, supporting approximately 50,000 government and contractor end users both CONUS and OCONUS. We offer the chance to support the world's finest law enforcement organization and help the people that keep us safe. In this job you will support agents, analysts, and professionals and technology they use to fight terrorism, espionage, cyber-attacks, and major criminal threats. We are seeking candidates committed to high quality to provide courteous and accurate technical information and support in a timely, efficient and professional manner. This position performs activities associated with implementation, integration and support of computer systems in mission critical response operations environment. Responsibilities include:- Provide management, control, planning, and scheduling for projects and services required
- Coordinate work performed and act as the central point of contact (POC) with customer stakeholders
- Provide agency management with strategic guidance and insights necessary for directing the program
- Maintain a flexible, responsive and supportive work environment
- Provide leadership, management, oversight, control, and direction to all subcontractors
- Analyze call and interaction ticket volumes throughout the day and week; staff appropriately to meet the volume
- Bachelor's Degree
- Top Secret Clearance with SCI Eligibility
- Direct experience running programs of at least 50 FTEs
- ITIL Certification
- Strong interpersonal skills
- Advanced understanding of IT Service Management processes
- Ability to work in a 24/7 environment
- Direct experience with HP Service Manager or ServiceNow
- PMP Certification
- Direct experience managing tiered help service desk with 50-100 FTEs
- Experience with migrating legacy ticket systems and driving business analysis of existing tools & gaps to ensure smooth transitions onto the new platforms to new ticket system.
- Experience with ensuring infrastructure and software is maintained, patched, and upgraded in a timely manner.
Vacancy expired!