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- 5 years' experience or equivalent associate in science degree
- Site support experience including related infrastructure technologies and complete site accountability
- Self-motivated individual with desire to enhance their knowledge and continually develop their skillset
- Strong customer service skills
- Strong written and verbal communication skills at all levels (i.e., Executives and High-Touch Specialty Departments)
- Able to multitask and operate in a fast-paced support break/fix environment
- Ability to quickly diagnose and resolve customer computer related issues
- Ability to work on tasks independently and assess and execute with minimal direction
- Ability to lift computer equipment
- Ability to work with and manage vendors and managed service providers
- Ability to serve as an escalation point for co-workers and single point of contact within IT (Information Technology) for an entire site
- Understanding and application of service management methodologies
- Understanding of current technologies and best practices in the information technology industry
- Positive team attitude with ability and desire to help the team continually improve
- Industry certifications are a plus
- Some travel required
- Event support is a plus
- Technical Skills:
- Hardware - PC, Laptop, Apple, VoIP Desk Phones, Telecom wiring, Printers, Peripheral equipment, Wireless Access Points
- Operating Systems - Windows and Mac OS variants
- Specific Technology Products - Ethernet and voice/data cabling, networking and TCP/IP concepts, Apple mobile devices (iPhone/iPad), thin client hardware, Active Directory administration/troubleshooting, Intune and group policy troubleshooting, hardware imaging
- Applications - O365, Visio, Project, Edge, Citrix XenApp, Citrix XenDesktop, and Adobe products
- Specific skills - not required, but a plus:
- Intune
- PowerShell Scripting (administrative tasks)
- Meraki Wireless Access Points
- Cloud-based VOIP administration
- Citrix XenDesktop
- MacOS
- Audio and Video Conference Hardware Responsibilities:
- Participate in high performance team and contribute to team's goals and objectives.
- Apply advanced understanding of technology products and services to assist internal users. Identify and research end user questions and problems, and provide appropriate services, repairs, training, and/or follow up.
- Manage relationships with vendors and managed service providers by ensuring assigned tasks are completed on schedule and with accuracy.
- Identifies deficiencies in the solutions they are responsible for and works with the appropriate teams to improve.
- Anticipate future technical impacts and proactively implement solutions
- Provide superior customer service through:
- Interacting with other internal departments and external partners to resolve customer issues and accommodate customer requests.
- Maintaining customer relationships across all lines of business for daily operational issues and requests. Our benefits package includes:
- Comprehensive medical benefits
- Competitive pay, 401(k)
- Retirement plan
- and much more! About INSPYR Solutions: TekPartners and Genuent are becoming INSPYR Solutions. As a leading information technology partner, we connect top IT talent with our clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions. We understand and value the unique needs of highly-skilled information technology professionals in the industry and always strive to stay above the curve. Our company was founded on the following core values: Be the Best, Understand the Urgency, Never Ever Give Up, Have the Courage to Excel, and Make a Contribution. We take pride in our business model and strive to create a positive workplace environment through an exemplary culture. INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Vacancy expired!