Job Details

ID #2703014
State Alaska
City Anchorage / mat-su
Full-time
Salary USD TBD TBD
Source Enterprise Holdings
Showed 2019-09-14
Date 2019-09-15
Deadline 2019-11-13
Category Et cetera
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Full Time Customer Assistance Representative Senior Anchorage Airport

Alaska, Anchorage / mat-su 00000 Anchorage / mat-su USA

Vacancy expired!

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up at the Anchorage Airport.This is a Part Time position located at the Anchorage Airport and pays $13.50/hr.

Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

Meet and greet customers in a friendly and timely manner

Provide directions and general assistance

Assist to assess condition of rental upon return

Process returns, check-ins and exit kiosk transactions

Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

Understand and communicate rental terms and conditions, vehicle features and other services

May sell optional protection products, upgrades, fuel options and other additional equipment

Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

Clean vehicle interior and exterior by hand or by operating washing equipment when needed

Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Must be at least 18 years old

High school diploma or GED equivalent required

Must have at least 1 year prior customer service retail or administrative support experience

Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

No drug or alcohol related conviction on driving record in the past 5 years

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Apart from religious observation, must be able to work one of the following shifts/schedules:

Friday - Tuesday (7:00am-3:30pm)

Friday - Tuesday (4:00pm-1:00am)

Wednesday - Sunday (4:00pm-1:00am)

External Company Name: Enterprise Holdings External Company URL: www.erac.com Requisition Number: 2019-298479 Posted Salary Min: USD $13.50/Yr.Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.

Vacancy expired!

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