Job Details

ID #49582988
State Alaska
City Anchorage / mat-su
Job type Full-time
Salary USD TBD TBD
Source Canada Goose Inc.
Showed 2023-03-29
Date 2023-03-29
Deadline 2023-05-28
Category Et cetera
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Retail Team Lead

Alaska, Anchorage / mat-su, 99501 Anchorage / mat-su USA

Vacancy expired!

Position Overview:The Retail Team Lead will partner with the Store Management Team and assist in the execution of plans and strategies for their store. They will support all store functions including: people management & engagement, customer experience and operational efficiency while ensuring excellence in all areas and maintaining Canada Goose’s expectations of quality and authenticity. With extensive people management skills and a flare for world class customer service, you will continuously strive to exceed our customers’ expectations.   What You’ll Do:Achieve or exceed sales targets including both the top and bottom line resultsSupport in training on standard operating procedures, while ensuring team members have a proper understanding of product and brand historyCoach and mentor team members to improve performance and develop key selling and operational skills that enhance customer experienceIdentify external talent for Canada Goose’s retail business and support in onboarding new team membersDrive Employee Engagement through performance recognition and developmentDrive our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction, units per transaction etc.Resolve customer issues and NPS detractors in a timely manner by investigating opportunities, developing solutions, preparing reports and coaching staff on managing similar challenges in the futureComply with store operating procedures to minimize store shrink Assist with payroll and scheduling Perform store opening and closing procedures in alignment with company standardsRegularly review company’s email and other communication tools to ensure applicable messages are shared with the teamProvide market expertise in relation to client needs and develop strategies to maximize product performance  Let’s Talk About You:Minimum 2 years of retail management experiencePrevious experience working in high volume traffic locations with affluent and luxury brands Basic knowledge of inventory, scheduling and payroll managementStrong analytical skills with a solid understanding of retail math and metrics High attention to detail Strategically agile in order to drive strong sales resultsStrong time management and organizational skills with the ability to multi-task in a fast-paced environmentConsistently exhibits Canada Goose’s Values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurialAdvanced skills in Microsoft Office; specifically, Word and ExcelBonus points for proficiency in another language Expected hourly range: $25 - $27 USD / hour

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