Job Details

ID #39037292
State Alaska
City Anchorage / mat-su
Job type Full-time
Salary USD $25.96-$43.27 25.96-43.27
Source Alaska
Showed 2022-04-19
Date 2022-04-18
Deadline 2022-06-17
Category Software/QA/DBA/etc
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Help Desk Technician I-III

Alaska, Anchorage / mat-su, 99501 Anchorage / mat-su USA

Vacancy expired!

Cook Inlet Housing Authority is a great place to work!

Our corporate family is a team of passionate, enthusiastic, dedicated and highly qualified people. Our work allows us to create innovative solutions to complex housing issues in our community. We create housing opportunities that empower our people and build our community.

We have a great benefits package which includes the Public Employee’s Retirement System (PERS), Supplemental Benefit System Annuity Plan (SBS), and employer paid Life/STD/LTD insurance, extremely affordable health coverage, generous PTO accruals, paid holidays, an educational reimbursement program, a great wellness program and 457 optional pre-tax deferrals.

If you are interested in the Help Desk Technician position and you have the expertise, skills and energy to match our mission to provide independence through housing, we encourage you to apply.

All Levels - General Functions

Under the direction of the Senior Manager - IT, the Help Desk Technician acts as a first level problem identification and resolution resource, including answering questions, providing advice, troubleshooting, prioritizing issues, and following up to assist users in solving their technology problems. This position is responsible for escalating issues to senior support staff or vendor support as needed and ensuring timely resolution of all IT requests. This position also documents systems and troubleshooting procedures, manages CIHA’s help desk ticket system, and provides top quality customer service.

All Levels - Technical Support

Serve as the first point of contact for all IT related issues, providing hardware, software, and network problem resolution.

Perform preventive maintenance and assist with routine servicing of hardware.

Monitor, test, and maintain Windows OS updates.

Coordinate problem resolution and track and report recurring problems.

Coordinate and/or perform testing of hardware and software.

Manage inventory control for computers and peripheral devices.

Manage software licensing.

Manage and maintain user access, including user provisioning in Active Directory and access to third party applications.

Identify, isolate, and resolve problems with information systems products, services, and applications.

Document issues, troubleshooting steps, and resolutions to system issues

Manage IT Department documentation.

All Levels - Training

Coordinate logistics for staff technical training.

Develop and maintain user-training tools specific to CIHA’s corporate applications.

All Levels - Skills/Abilities

Excellent customer service/interpersonal skills.

Excellent verbal and written communication skills.

Strong critical thinking and problem-solving capabilities.

Working knowledge of PC hardware and software installations, configurations, troubleshooting, and repairs.

Ability to prioritize workload based on impact and severity while working independently in a team environment.

Ability to troubleshoot problems by determining causes of operating errors and deciding how to solve them.

Proven ability to work with people at all levels within an organization and with a wide variety of technical aptitudes.

Ability to successfully communicate technical information to non-technical audiences.

Experience with MS Office Suite, MS Operating Systems, Server Administration, Active Directory and Exchange Administration.

Preferred experience in the following:

Cisco and Meraki Networks, network monitoring software, Kaseya VSA/Vorex and VMware.

All Levels - Education and Experience

Associates Degree in Information Technology/Computer Science from an accredited college or closely related field or experience may be substituted for college on a year-for-year basis.

1 year IT experience and/or technical experience in network or desktop support.

2 years customer service experience.

Help Desk Technician II

In Addition to All Previously Listed Education and Experience:

2 - 3 years IT experience and/or technical experience in network or desktop support.

3 - 4 years customer service experience.

Preferred certifications: CompTIA A+/Network+, Microsoft Certifications.

Help Desk Technician III

In Addition to All Previously Listed Activities (Typical Duties / Responsibilities):

The Help Desk Technician III will assist the Systems Engineer with maintenance of servers, services, and networks.

In Addition to All Previously Listed Skills and Abilities:

Experience with Cisco and Meraki Networks and VMWare.

Preferred experience in the following:

NetApp, Kaseya VSA/Vorex.

In Addition to All Previously Listed Education and Experience:

4 or more years IT experience and/or technical experience in network or desktop support.

5 or more years customer service experience.

Preferred certifications: VMWare, VCA, CCNA.

Please visit www.cookinlethousing.org to submit an application.

Cook Inlet Housing Authority provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Employment preference is given to eligible and qualified Alaska Native or American Indian candidates to the extent required or permitted by applicable law.

Disclaimer: This job description is intended to describe the general nature and level of the work being performed and is not an exhaustive list of all duties and responsibilities. In addition, CIHA management reserves the right to amend and change responsibilities and lines of reporting to meet business and organizational needs as necessary.

Vacancy expired!

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