Vacancy expired!
This is an IBEW position that is Part time (20 hours a week) for six months.
Support internal and external customers with applications, software, and/or hardware.
Examples of Job Duties
Technical Support Specialist II (ITSRR)
Provide excellent technical and customer service by answering & troubleshooting customer calls and/or via online chat.
Provide technical assistance to help customers resolve Internet, wireless, and phone issues.
Use ticketing system to establish customer account trouble history.
Create new tickets to document troubleshooting steps taken to resolve customer issues.
Meet or exceed service level agreements that will provide an outstanding customer experience.
Work other queue assignments and special projects as assigned, to be accomplished while tech is between customer calls.
Monitor assigned queues.
Perform all duties of lower level titles.
Perform other duties as assigned.
Minimum Qualifications
High School Diploma or equivalent and a minimum of two years experience working with PC's. Basic knowledge of PC software and Microsoft office. Prefer one Year of experience in the field of Internet Technical Support.
Additional Job Requirements
External applicants must successfully pass a pre-employment suitability assessment and drug test.
Please complete our online application at www.alaskacommunications.com/career
Alaska Communications is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race; color; religion; creed; national origin; ancestory; age; gender (or gender identification or expression); sexual orientation; mental or physical disability, except where disability is a bona fide occupational disqualification; marital status; change in marital status; parenthood; pregnancy or family relationship; status as a disabled or protected veteran; or any impermissible characteristic as defined by law. View the U.S. Department of Labor Pay Transparency Nondiscrimination Provision.
Vacancy expired!