Job Details

ID #43415118
State Alaska
City Fairbanks
Job type Full-time
Salary USD Cruise and Travel Privileges, Health Benefits, 401(k) Plan, Employee Stock Purchase Plan, Training & Professional Development Cruise and Travel Privileges Health Benefits 401(k) Plan Employee Stock Purchase Plan Training & Professional Development
Source Alaska
Showed 2022-06-21
Date 2022-06-18
Deadline 2022-08-17
Category Business/mgmt
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Manager of Guest Services

Alaska, Fairbanks, 99701 Fairbanks USA

Vacancy expired!

Are you ready to write the next chapter of your life? Come join our team in Fairbanks, AK! We’re a collaboration of Holland America Line and Princess, innovators in Alaska tourism and advocates for the environment.

Responsibilities:

- Manages the guest service desk and luggage teams and activities, processes and services to meet customer satisfaction and sales goals.

- Applies knowledge of company products, policies and procedures and customer service.

- Performs “Manager on Duty” responsibilities.

- Participates in hotel and departmental interviewing, selection and training.

- Responsible for the supervision, performance management, salary administration, and coaching of directly assigned personnel.

Skill and Abilities needed:

- Proficiency in the use of computer business applications, with working knowledge of computerized accounting or hotel reservations systems.

- The ability to prioritize work, maintain attention to time constraints, while working in a team or group environment.

- The ability to work in fast-paced environment with multiple tasks and external influences.

- The ability to clearly communicate verbally and in writing with all levels of employees, management and guests.

- Demonstrate an ability to maintain confidentiality.

- Ability to communicate, coordinate and collaborate with multiple departments, management, and staff.

- Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.

- Ability to stand/walk/work on feet for minimum of 8 hours per day.

Vacancy expired!

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