Vacancy expired!
Northern Alaska Tour Company is an Alaskan-owned tour operator based in Fairbanks, Alaska. The Company was founded in 1986 to provide unparalleled travel and touring experiences in Alaska's Arctic for guests while maintaining the highest standards of safety and commitment to traditional culture and the environment. Unquestionably, the critical component of each experience Northern Alaska Tour Company shares with guests is quality coworkers working together to create the experience. Thus, it is not surprising that Northern Alaska Tour Company places tremendous importance on the annual process of recruiting, interviewing, training, and hiring a team of seasonal coworkers. Interested applicants are strongly encouraged to visit our recruitment website: www.northernalaskajobs.com. To learn more about the tours that we provide, visit www.northernalaska.com
The guest service position has primary responsibility for coordinating all activities associated with guest departures from and return arrivals to Fairbanks. The position is empowered with the important responsibility of ensuring that each guest departs on an experience with expectations set at a level that can be exceeded by the guide and the experience. Additionally, the position is responsible for assisting reservations with inquiry, reservation, and document production activities.
Guest Services coworkers will often shuttle people to or from our Northern Alaska Tour Company headquarters in 15 passenger vans. Also, Guest Services takes primary responsibility for the essential task of keeping our terminal and restrooms tidy, clean and sanitary.
Specific Responsibilities:
Prepare guide supply boxes for each departing experience.
Obtain knowledge of guest needs/dynamics for each departure/arrival.
Develop daily guest service logistics plan.
Communicate with guide and others on logistics associated with each departure/arrival.
Operate 15-passenger van to shuttle guests to/from terminal as required.
Greet each departing/arriving guest upon his/her arrival at terminal.
Deliver a pre-experience expectations orientation for each departing group of guests.
Complete revenue sheet for each departure.
Perform cleaning-related activities at the terminal.
Clean and organize incoming food coolers.
Greet walk-ins and appropriately respond to needs.
Execute retail-related activities as required.
Assist with reservations activity as required.
Assist with ramp-related activities as required.
Assist with purchasing/expediting activities as required.
Assist with experience food prep activities as required.
Assist with other tasks or activities as required.
Guest Service training will start the end of April. The Midnight Sun (Summer) season ends in late September when we transition to winter tours. There is potential for seasonal positions to transition into year round positions in the fall.
The biggest initial commitment someone must make in order to work with us is the commitment to participate in our training, which is very robust. All candidates must possess the ability to successfully complete Northern Alaska Tour Company's 2020 Professional Vehicle Operator Training program and must complete a pre-employment drug test.
Summer Seasonal Wage:
Base Wage Season Completion Bonus Total
$14.00 /hr + $1.00/hr = $15.00
There is potential for seasonal positions to transition into year round positions in the fall. We offer a competitive year round wage scale with wage increases in the first year every 3 months.
HOURS: 4/5 days per week: three-week rotation
[i.e.: week one 5 days / week two 5 days / week three 4 days]
Morning: 3:00 am - 11:30 am [30-minute meal break]
Afternoon: 11:00 am 8:00 pm [60-minute meal break]
Evening: 5:30 pm 2:00 am [30-minute meal break]
Online applications only. Please apply @ www.northernalaskajobs.com. You are welcome to call our office @ 474-8600 and ask for Colin, Robert or Michelle with any questions!
Vacancy expired!