Job Details

ID #21688663
State Alaska
City Fairbanks
Job type Permanent
Salary USD $39,000 - $59,758 39000 - 59758
Source Tanana Chiefs Conference
Showed 2021-10-25
Date 2021-10-11
Deadline 2021-12-09
Category Et cetera
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Service Desk Technician

Alaska, Fairbanks, 99701 Fairbanks USA

Vacancy expired!

  • Come serve in a busy mission driven supportive team setting
  • Exceptional benefits
  • Live 2 hours from Denali National Park
  • Remote work would be allowed there would be a requirement to periodically be on site
  • Exciting time for growth and expansion
  • Exceptional benefits

Job Summary: The incumbent’s role is to troubleshoot and resolve computer and/or software related issues and requests and document the resolutions. The incumbent will support users and business processes in Fairbanks and those in the TCC Region using appropriate remote tools or in person. The incumbent will provide excellent and friendly customer service while performing all job duties. Adhere to the TCC Ch’eghwtsen’ model of service and guiding principle which requires providing timely and effective service along with the ability to interact with others in a way that inspires trust and demonstrates respect, compassion and empathy.

Essential Functions: This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbent(s).

Representative Duties: Under the direct supervision of the Service Desk Manager, the job incumbent will: Troubleshooting various types of computers and mobile devices following industry standard and novel troubleshooting methods, recommend solutions, and/or implement solutions as appropriate. This includes interfacing with vendor support for some devices covered under warranty or contract. Service requests from managers and users to install and configure new hardware: typically computers, VOIP phones, computer peripherals, and mobile devices. Be involved in the troubleshooting and resolution of systemic problems within the desktop and mobile device environments. Create user accounts in various systems. Be involved in projects, for example large deployments and operating system migrations. Recommend improvements to hardware, software, processes, and services to better meet the TCC desktop computing needs at the individual and enterprise level. Support the desktop related and other integrated services provided by TCC to their users, including some end user training. For example, our Video Teleconference solution, VOIP telephony, desktop computing environment including our major software packages such as our office productivity suite and the computer operating system. Assist in the support of other TCC services and collaborate with network administrators and application specialist for issues related to the physical, digital, and software infrastructure. Support users via various methods. Remotely via email, phone, and remote toolset. In person both in the Fairbanks area and as needed throughout the TCC region. Document all support in various systems for tracking and reference purposes, and update documentation as needed. This includes break/fix solutions, processes, and improvements to processes and solutions. Prioritize and escalate to the appropriate teams any tasks, incidents, or requests that cannot be completed by the technician.

Other Responsibilities:
  • Perform other job-related duties as assigned.
  • Minimum Qualifications:
  • High School Diploma or equivalent required.
  • Associates degree and/or Technical Institute training in the field of computer science preferred.
  • 2 years of Service Desk experience preferred.
  • COMPTIA A+ certification or equivalent industry recognized certification. Applicants that are hired based on other qualifications will be required to attain COMPTIA A+ certification within the first nine months of employment.
  • Valid driver’s license with clean driving record.
  • Applicant will be required to pass a background check in compliance with ICPA (Indian Child Protection and Family Violence Prevention Act) guidelines.
  • Knowledge, Skills and Abilities:

  • Excellent knowledge of current desktop computer hardware and operating system software.
  • Working knowledge of basic enterprise IT environment structure, including wireless technologies and standards, security practices, cloud based services, and server-client architecture.
  • Ability to research and understand technical documentation.
  • Effective oral and written communication skills.
  • Strong interpersonal and relationship building skills.
  • Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Experience working in a team-oriented, collaborative environment.
  • Supervision: This position has no supervisory responsibilities.

    Physical demands: Must be able to lift and carry at least fifty pounds. Incumbent may access hardware in cramped locations. Some weekend and evening work may be required. Shared office space. Extensive computer usage. Must be able to work with frequent interruptions in fast-paced work environment under pressure and with frequent deadlines. Travel to remote villages required. May be subject to harsh conditions while traveling. Conditions may include but are not limited to the following: travel by unpressurized aircraft, travel by 4WD vehicles, travel by snowmobile, travel by boat, lack of running water or waste facilities, poor heat, and extreme weather conditions.

    Summation: This position is an integral part of the IT department, and individual must be multi-talented, and be able to work constructively in a team.

    Vacancy expired!

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