Vacancy expired!
At Borealis Basecamp, we are dedicated to providing the best customer service in Alaska to our guests. We are an experiential destination just outside of Fairbanks, where guests from all over the world gather to watch the northern lights and experience Alaska’s beauty. We seek dedicated, friendly, energetic people who enjoy interacting with guests from all over to join our team.
Job Title: Reservationist
Duties:
Guest Inquiries and Reservation: Answering the Borealis Basecamp phone number, conversing with guests about questions and the experience, taking guest orders and putting them into reservation system, accepting payment for guest orders, taking and creating partner orders, responding to guest inquiries.
Guest Confirmations: Confirm guest final details prior to arrival and confirm all pertinent details to entire operations crew via booking system. Upselling, suggesting activities and experiences to guests prior to arrival.
Guest Followup: Respond to reviews, document and disseminate review information to operations crew, Incorporate suggestions into future process and reservations system.
General: Some accounts receivable and billing duties as assigned, minor book keeping in Quickbooks. Other duties and responsibilities as assigned by management.
Job Requirements: An understanding of customer service and hotel industries, proficiency with computers, specifically Word, Excel, and Quickbooks. Excellent organizational skills, ability to think creatively, strong communication skills, and ability to work well in a team, valid driver’s license, reliable transportation, evidence of vehicle insurance, ability to lift and move 50lbs regularly.
Starting Pay: $15/ hr
Hiring for Part time and Full time
Starting Date: ASAP
End of Season: April 20, 2021
Job Types: Full-time, Part-time
Pay: $15.00 per hour