Job Details

ID #43698807
State Alaska
City Southeast alaska
Job type Full-time
Salary USD $20.75/hour minimum + DOE + Summer Differential $2.00/hour 20.75/hour minimum + DOE + Summer Differential 2.00/hour
Source Alaska
Showed 2022-06-29
Date 2022-06-28
Deadline 2022-08-27
Category Business/mgmt
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Operations Assistant - Juneau Regional Branch

Alaska, Southeast alaska, 99801 Southeast alaska USA

Vacancy expired!

Start a career with First National Bank Alaska, the Best Place to Work in Alaska as recognized six years in a row by Alaska Business magazine readers.

The Operations Assistant delivers consistent and exceptional customer service by providing the same service needs to our customers as a Personal Banker I, may also coach, mentor and supervise employees, works closely with the Branch Manager or Operations Supervisor to ensure critical timelines are met, that operational controls are in place and daily branch functions are completed.

ESSENTIAL DUTIES and RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

1. Provide consistent and exceptional service that enhances customer interactions through demonstrating a genuine desire to assist and deliver a high level of support that contributes to the overall branch experience.

2. Engage with customers to build and deepen relationships by uncovering banking needs, and using expert knowledge to cross sell multiple products, services and solutions to provide customers with value added services while increasing the bank’s revenue. Identify opportunities to refer customers to an FNBA specialist.

3. Demonstrate advanced knowledge of consumer and moderate knowledge of business digital platforms to confidently engage customers in conversations, and demonstrate both consumer and business applications in the mobile environment to enhance the branch experience.

4. May coach, mentor, and supervise employees. Work closely with the Branch Manager or Operations Supervisor to ensure critical timelines are met, that operational controls are in place and daily branch functions are completed.

5. Perform Proof and Review functions, build work schedules, approve time records and time off requests; and may be responsible for opening or closing the branch, including locations with Saturday Hours.

6. Perform teller corrections, approve customer transactions, and verify and send wires within defined limits and authority by using the banks computer systems.

7. May open and update consumer and business accounts and assist customers with debit card and ACH disputes in the absence or unavailability of a Universal or Personal Banker.

8. Obtain and maintain comprehensive knowledge of Cash Management services and make recommendations for services.

9. Be proficient with personal loan and credit card services and assist consumer customers with applying for loan requests using the appropriate application or software.

10. Understand business credit cards and be able to assist customers with the application process.

11. Obtain and maintain advanced knowledge of debit card cancellations and reissues, account disputes, placing stop payments, and researching account transactions.

12. May act as Vault Teller and Safe Deposit Box Attendant; and, may perform Universal Teller II duties as assigned.

13. Abide by First National Bank Alaska policies, and complies with all required regulatory requirements. Must complete compliance training and adhere to internal procedures and controls.

14. Perform other work-related duties as assigned by supervisor.

SUPERVISORY RESPONSIBILITIES

May directly supervise employees in assigned unit of the Deposit Section. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; evaluating employees; addressing complaints and resolving problems. Supervisory responsibilities could include making recommendations to Deposit Section Head regarding hiring and terminating employees.

EDUCATION and/or EXPERIENCE

Minimum: Three years progressively responsible branch operations experience with minimum one year experience in relationship development or associates degree and two years financial industry or office management experience. Preferred: Knowledge of First National Bank Alaska products and services. Six months lead or supervisory experience.

FNBA Careers - Shaping Your Tomorrow

Advancement Opportunities

Competitive Compensation

401(k) w/ Employer Matching- 100% Match, Up to the first 6% of Contributions

Generous Paid Time Off

Comprehensive Benefits

Team Environment

Family Friendly Culture

Plus many more great benefits

Please visit us at www.FNBAlaska.com/Careers to view the full job posting and apply today. All applications must be received through FNBA's website to be considered.

FNBA is an Equal Opportunity and Affirmative Action Employer, Member FDIC and Equal Housing Lender.

VEVRRA Federal Contractor

This Company is a Federal Contractor and an equal opportunity and affirmative action employer that does not discriminate on the basis of race, national origin, religion, age, color, sex, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules or regulations.

Vacancy expired!

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