Job Details

ID #2010034
State Alaska
City Southeast alaska
Full-time
Salary USD TBD TBD
Source Alaska
Showed 2019-03-21
Date 2019-03-21
Deadline 2019-05-20
Category Admin/office
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Haines Cruise Operations Manager (Haines)

Alaska, Southeast alaska 00000 Southeast alaska USA

Vacancy expired!

Haines Cruise Operations Manager

Expected number of hours “ 40-50 hrs/week - 5 days per week

Year Round Role “ starting early April

Salary Role - $3400 - $4200 monthly DOE

Schedule may vary

Winter role vs. Summer role varies considerably in terms of time, projects, and general business of the Haines office.

Ideal Candidate will have:

Previous experience in cruise industry and/or tourism

Excellent organizational and management skills

Strong Computer and database skills

Excellent customer service and associated experience

Reporting:

Reports to Haines Program Manager

Work closely with Client Care Manager for client care and long trip sales

File Weekly report to Haines Program Manager

Management

Manage Haines Cruise Dispatch Team with support from Haines Cruise Program Manager

Manage Haines Cruise Program Guides, Drivers and field staff

Help manage vehicle fleet, maintenance, records, and general tour preparedness

Create agenda for and lead cruise program team meetings

Support development, quality, efficiency and overall cruise programming in Haines.

Coordinate with Administrative Coordinator to balance LT admin support with Cruise programming support

Delegation of Cruise program office tasks to Dispatch team

Administrative Cruise Program support & leadership

Support dispatch functions including but not limited to: schedule, radio management, database interface, daily preliminary reports, accurately recording final numbers

Continue to develop Database knowledge & support Database training for new office staff

Support Haines Cruise programs & product development

Work with Haines Cruise Program Manager

Manage Dock presence & support Cruise Line relationships for boats in Haines and/or Skagway

Support other familiarization trips with cruise ships and onboard sales team as needed

Help lead communications with all cruise ship partners for Haines-based ships

Help lead communication efforts with local partners

Help Manage Guide Cruise paperwork (pre-trip and post trip)

Schedule writing

Coordinate & manage Catering department

Coordinate with Haines Skagway Fast Ferry as needed

Help out with other aspects of the cruise program as needed

Off Season allocation creation and management

Coordinate and implement Emergency Response procedures in office and directing field staff.

Expedition Program Sales/Client Care Functions “ these responsibilities will come secondary to cruise programming, with additional support in the shoulder seasons.

Support sales efforts - Answer phone calls and emails from guests looking to book trips. Facilitate booking/sales

Support Sales, Administrative, and Operations departments with daily responsibilities

Coordinate with appropriate manager for specific functions

Support Client Care efforts such as pre-trip emails, post-trip follow ups, and paperwork collection

Assist with phone reception

Operational Functions

Support Season start up and season shut down “ vehicles, employees, site locations, equipment, etc¦

There may be occasion need for driving (both office support and LT guest support).

o CDL or willingness to acquire CDL

Support other projects/tasks on an as needed basis

If you are interested in pursuing one of this position, please visit our website and fill out an application. Email us an application, cover letter and resume. We will formally begin the application review process at that point and contact you thereafter. Below is a link to the employment page on our website. You should also explore our website skagwayexcursion.com to see what kind of trips we offer to our guests and what kind of programs you could expect to be managing if you were hired.

http://alaskamountainguides.com/employment

Vacancy expired!

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