Vacancy expired!
Haines Cruise Operations Manager
Expected number of hours 40-50 hrs/week - 5 days per week
Year Round Role starting early April
Salary Role - $3400 - $4200 monthly DOE
Schedule may vary
Winter role vs. Summer role varies considerably in terms of time, projects, and general business of the Haines office.
Ideal Candidate will have:
Previous experience in cruise industry and/or tourism
Excellent organizational and management skills
Strong Computer and database skills
Excellent customer service and associated experience
Reporting:
Reports to Haines Program Manager
Work closely with Client Care Manager for client care and long trip sales
File Weekly report to Haines Program Manager
Management
Manage Haines Cruise Dispatch Team with support from Haines Cruise Program Manager
Manage Haines Cruise Program Guides, Drivers and field staff
Help manage vehicle fleet, maintenance, records, and general tour preparedness
Create agenda for and lead cruise program team meetings
Support development, quality, efficiency and overall cruise programming in Haines.
Coordinate with Administrative Coordinator to balance LT admin support with Cruise programming support
Delegation of Cruise program office tasks to Dispatch team
Administrative Cruise Program support & leadership
Support dispatch functions including but not limited to: schedule, radio management, database interface, daily preliminary reports, accurately recording final numbers
Continue to develop Database knowledge & support Database training for new office staff
Support Haines Cruise programs & product development
Work with Haines Cruise Program Manager
Manage Dock presence & support Cruise Line relationships for boats in Haines and/or Skagway
Support other familiarization trips with cruise ships and onboard sales team as needed
Help lead communications with all cruise ship partners for Haines-based ships
Help lead communication efforts with local partners
Help Manage Guide Cruise paperwork (pre-trip and post trip)
Schedule writing
Coordinate & manage Catering department
Coordinate with Haines Skagway Fast Ferry as needed
Help out with other aspects of the cruise program as needed
Off Season allocation creation and management
Coordinate and implement Emergency Response procedures in office and directing field staff.
Expedition Program Sales/Client Care Functions these responsibilities will come secondary to cruise programming, with additional support in the shoulder seasons.
Support sales efforts - Answer phone calls and emails from guests looking to book trips. Facilitate booking/sales
Support Sales, Administrative, and Operations departments with daily responsibilities
Coordinate with appropriate manager for specific functions
Support Client Care efforts such as pre-trip emails, post-trip follow ups, and paperwork collection
Assist with phone reception
Operational Functions
Support Season start up and season shut down vehicles, employees, site locations, equipment, etc¦
There may be occasion need for driving (both office support and LT guest support).
o CDL or willingness to acquire CDL
Support other projects/tasks on an as needed basis
If you are interested in pursuing one of this position, please visit our website and fill out an application. Email us an application, cover letter and resume. We will formally begin the application review process at that point and contact you thereafter. Below is a link to the employment page on our website. You should also explore our website skagwayexcursion.com to see what kind of trips we offer to our guests and what kind of programs you could expect to be managing if you were hired.
http://alaskamountainguides.com/employment
Vacancy expired!