Vacancy expired!
Job Title: Field Service Engineer Location: Pasadena, CA Duration: Contract Technical Skills In-depth knowledge of standard desktop software including Microsoft Office & Unified Communications products Experience in working on Active Directory (password reset, account lockout, group creation etc.) Prior experience in VPN client troubleshooting MECM (SCCM) Imaging experience In-depth knowledge of Desktop Operating systems Knowledge of Dell hardware components Basic network troubleshooting skills Knowledge of Audio & Video equipment in combination with communication tools in a conference environment. Troubleshooting skills for WebEx and MS Teams Configuring iPad/iPhones/Android for the users to enable them to check emails Good knowledge of working on ticketing tools like Service Now Prior experience in handling Desktop/Laptop related problems for a minimum of 5 years Education & Certifications A college degree with a minimum of five years' work experience in the field of IT support Detailed knowledge of ITIL framework, ITIL certification is preferred A technical certification would be an added advantage Roles Details Perform all on-site activities related to installation, repair, management, and maintenance of End User devices (desktops, laptops, and peripherals) Responding to customer callouts and provide hands on support Diagnose and quickly resolve a wide range of Windows applications issues Troubleshoot internet/LAN WAN connectivity issues Be responsible for supporting multiple applications and delivering quality support to End Users When the restoration is beyond the scope of the support, escalate the issue/problem to appropriate resolver group using IT Ticketing System Install, upgrade, support and troubleshoot printer related issues Record, track and maintain regional IT asset inventory in the asset management system Ability to take quick decisions, like when to escalate a ticket to next level and when to continue troubleshooting if issue not resolved within desired TAT Work independently, be adaptable to change and open to flexible working hours Take ownership and responsibility of queries, issues and problems and document it in the ITSM Tool Soft Skills Problem solving skills and learning attitude Good communication skills Confident & Energetic Process oriented
Vacancy expired!