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Desktop Support for our client in Chandler, AZ Job Title: Desktop Support Job Location: Chandler, AZ Job Type: Contract Job Description:- Experience-based Windows 7/10 support BitLocker encryption Configuration/imaging Crash/BSOD resolution Installation environment General Windows OS troubleshooting
- Hardware support and troubleshooting hardware issues Replacing desktop/laptop hardware Installation of peripheral devices.
- Microsoft Office proficiency in Word, Excel, Lync, Outlook, Access, PowerPoint (usage and support) Visio, Project (support)o Able to create documentation and contribute to KB articles O365 support.
- Understands and Perform Asset Management Procedures
- Perform the below activities while adhering to Service Level Agreements (SLA) and be able to independently prioritize based on urgency.
- Escalation Management / Team Performance Management.
- Flexibility to work in a 24x7 work environment; Provides premises support to other teams (if required).
- 100% operate from client location position.
- Regular shift timings can be between 6 am to 8 pm, any additional requirements may require shift adjustments outside of this time.
- Flexible to support Deskside Support of Treasury Department.
- Perform varying degrees of problem analysis and resolution of software and hardware issues relating to desktops and laptops.
- Perform Installs, Moves, Adds, and Changes (iMacs) of hardware and software
- Become familiar with local and regional infrastructure, key contacts, and escalations about other teams in the business.
- Demonstrate outstanding understanding and communication when working with clients.
- Perform break-fix support for a wide range of hardware and software (site-specific software competency will be trained while on the job) PREFERRED SKILLS AND COMMON TASKS ON THE JOB.
- Basic network troubleshooting Experience working with basic network hardware (switches)o Troubleshooting connectivity issues Thorough understanding of wireless/wired networks.
- Customer service skills Comfortable working with people in a professional setting Able to provide a calming demeanor when frustrated with the customer to reach a positive conclusion.
- To ensure that calls or chats are addressed within agreed SLAs.
- To resolve escalations promptly adhering to the process and quality compliance.
- To maintain attendance, leave reports, breaks, and shift rosters.
- To update knowledge base through accurate documentation and disseminating knowledge from analyses and reports prepared to the team for facilitating the effective performance of responsibilities.
- To perform ad-hoc analyses, SIP activities, and infrastructure management.
- To ensure positive customer satisfaction and feedback.
Vacancy expired!