Vacancy expired!
If interested please send an updated resume to Sara Valle at svalle@apexsystems.com Position: ADEX Technical Team Lead Location: Chandler, AZ or Washington, DC (remote) Duration: Direct Hire Clearance: Candidates must be US citizens able to obtain and/or maintain a Department of Homeland Security EOD clearance as a condition of employment
Description: The ADEX/IDG Technical Team Lead is responsible for leading the Active Directory/Exchange and Infrastructure Defense Group(s) in their core support operations with 24x7x365 on-call support under the Service Delivery lifecycle. Responsible for providing high quality, repeatable and sustainable IT support and processes to the customer teams and Technical Task Leads in managing, planning, monitoring, mentoring and reporting on the services and projects execution for the customer's OCIO Operations team. The ADEX/IDG Lead is charged with managing and monitoring the enforcement of all applicable directives at a quality level acceptable to the government customer. The ADEX/IDG Lead will devise, review, approve and/or continue to execute methods for O&M, monitoring, patching, security compliance and evaluating/reporting the performance of the ADEX/IDG teams and associated systems to include project status. As part of a continuous process improvement role, the ADEX/IDG Lead will play a critical role in reporting deviations, tracking and error trends, and monitoring the results of training and other corrective measures. The ADEX/IDG lead will take a vested interest in the professional development of the analysts on each team.Core duties include, but are not limited to:- Manage the teams responsible or be directly involved in all aspects of ADEX/IDG infrastructure to include monitoring, group policy, patching, Blackberry mobility, ePO, and all standard Active Directory tasks
- Manage IT system infrastructure and any processes related to these systems
- Experience providing technical recommendations to resolve complex technical problems
- Experience directing and controlling activities for a large enterprise, having overall responsibility for financial management, methods, and staffing to ensure that technical requirements are met
- Experience providing status reports and feedback to customer and/or senior management, such as detailed reporting on current application and patch deployments
- Demonstrated ability to lead projects from concept to completion, taking a lead role in implementation across multiple simultaneous projects
- Experience in providing identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design and new construction of next generation IT systems
- Experience in dealing with commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products
- Proven ability to provide After Action Reports and or lessons learned, following major outages
- Experience with change management procedures and enforcement across the enterprise
- Experience analyzing functional business requirements and design specifications for functional activities
- Keep up-to-date with all processes and procedures relating to the customer's Identity Management/PKI
- Manage Enterprise E-mail user accounts, as well as Organizational Mailboxes, Distribution Lists, and other non-persona entities (NPEs)
- Experience with patch management and software deployment for, and reporting on, all enterprise user, system and network devices
- Experience providing technical recommendations to resolve complex technical problem
- Provide technical management oversight for implementation, troubleshooting and maintenance of IT systems
- Provide integration support for other systems into the ADEX environment
- Provide escalation and communication support to agency management and internal customers
- Provide incident and problem identification, diagnosis, dispatch, and resolution support
- Provide Tier 2 and Tier 3 technical support as required, to include bridge calls and leading troubleshooting efforts
- Meet or exceed all Service Level Agreements / Objectives
- Excellent written and verbal communication skills in both formal and informal formats
- Communicate daily with customer's ADEX/IDG manager/managers providing timely updates on the team's on-going projects, issues and incidents
- Bachelor's or master's degree in computer science, MIS or a similar computer oriented major from an accredited college or university and five (5) or more years of IT work experience of progressively responsible and directly related work experience or ten (10) or more years of IT work experience of progressively responsible and directly related work experience
- 8 years of experience working in System Administration in a senior role
- 3 years of experience with Azure and AWS administration
- 3 years supervising a 10+ people team
- 2 years managing within a government agency or on a government contract
- Microsoft Certified Solution Expert Certification (Server Infrastructure or Cloud Platform and Infrastructure) or Microsoft Certified Solution Associate Certification (MS Windows 2012 or higher) and at least one of the following:
- Microsoft Certified Solutions Expert Certification (Messaging)
- Microsoft System Center Configuration Manager Certification
- Active Directory 2003, 2008, 2008R2, 2012 & 2012R2 Enterprise Administrator
- MS Office 365
- Deep understanding of HA for Exchange
- Strong understanding and experience with Messaging Office 365 and MS Exchange 2016 in an enterprise environment including backup and restore procedures
- Experience in all aspects of Active Directory - DNS, Group Policy, PKI, Trusts - to include within the Azure environment
- High level proficiency in Windows and Active Directory PowerShell scripting
- Strong organizational skills, to include document management, time management and team building
- Completion of Microsoft 70-703 exam, Administering Microsoft System Center Configuration Manager and Cloud Services Integration
- Experience with McAfee security tools and products, e.g. ePO, etc.
- Demonstrated ability to lead troubleshooting for issues both known and unknown across all manner of applications/products to include vendor support if required
- Experience in evaluating performance and recommending changes to reduce the types of incidents and problems impacting the daily operations of the IT Infrastructure
- Experience in monitoring and reporting tools such as SCOM/SolarWinds
- Understanding of an ITSM, service desk operations, and use of the ServiceNow IT Service Management application
Vacancy expired!