Job Details

ID #12256312
State Arizona
City Chandler
Job type Contract
Salary USD BASED ON EXPERIENCE BASED ON EXPERIENCE
Source eXcell, a division of CompuCom Systems, Inc.
Showed 2021-04-15
Date 2021-04-14
Deadline 2021-06-13
Category Technical support
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Level 3 Technical Support

Arizona, Chandler, 85226 Chandler USA

Vacancy expired!

Find out why eXcell is the employer of choice for contractors! Join eXcell and enjoy our generous employee benefits! L3 Strategic Technician Needed - Floater This is a unique role that calls for someone who is dedicated and eager to learn, someone that can change direction / directive quickly and works well independently, but also has the communication and desire to integrate into various teams and/or clientele groups.This position is best suited for someone capable of learning new skills and processes quickly and the ability to hit the ground running. This includes being resourceful, highly communicative, and adaptive to change, as well as providing superior customer support. Duties include but not limited to:

  • Backfill ad hoc as needed - schedule based on future time-off requests or days off for techs who call in sick
  • Reporting to the local Lead but will take direction from the Lead of the group supported that day
  • Daily and Quarterly Preventative Maintenance Checks in the Conference Room environment
  • Daily updates in the database of record, both online and offline
  • Monitoring of online queues to assist customers with break-fix and meeting support requests
  • Assisting with large deployment or renovation projects
  • Installing and configuring OS on client systems
  • Migrating client data to new systems
  • May be required to perform client or interdepartmental deliveries
  • Picking up surplus equipment from users
  • Preparing old equipment for re-dispositioning and e-waste handling
  • Processing and testing failed systems returned from clients
  • Ensuring all client inventory assets are stored and distributed in a clean and professional manner
Server Support:
  • Server landing / decommission
  • Landing preparation
  • Rail / hardware installation
  • Cabling
  • Remote management setup
  • Prep for shipping if needed
  • Designation of parts identified for waterfall usage
  • Proper Hard Drive handling and disposal
  • Unboxing / boxing of servers, ISM paperwork for shipments
  • Provide escort service for vendors / techs
  • Maintenance of ISMP ticketing system
  • RFID application / scanning, inventory labeling
Qualifications:
  • 3+ years technical experience desired
  • Must be willing to travel between buildings using a personal car or on foot (when practical)
  • Must be able to work independently and be flexible
  • Must be able to lift up to 35 lbs. solo
  • May be required to walk / sit / stand / crawl / kneel for extended periods
  • Must have excellent customer service skills and excellent written / verbal communication skills
  • Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 8, and Windows 10
  • Technical certifications a plus
Pre-Employment background check criteria will include a comprehensive 7-year criminal history search which will include a federally compliant drug screen. If this is a driving role, a motor vehicle report will be included as part of the background check in which we must confirm a valid driver s license as well as a reliable driving record. With the driving role, you must have reliable transportation. This contract will be renewed in 2-month increments. When a position opens on the team, you will have first consideration for that role. W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell Supports Equal Employment Opportunity eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

Vacancy expired!

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