Vacancy expired!
- Work with Level 1 Service Desk team, Level 2 Incident & Problem Management & Level 3 teams to resolve production incidents.
- Responsible for gathering requirements for new Change Requests, preparing specification documents and taking it through SDLC following Agile or Hybrid Agile Methodology.
- Debug objects in production system to help in resolution of production incidents.
- Work on Continuous Improvement initiatives and provide solutions to problems.
- Communicate production status and issues to management and stakeholders.
- Engage AMS delivery teams and instill a mindset of continuous learning and process improvement.
- Coordinating onsite/offshore - multi-geography team environments if required
- Adhering to contractual Service Level Agreements (SLAs) as agreed with clientManaging escalations
- Team working skills to contribute and boost motivation in project work
- Experience resolving integration issues
- Knowledge in trouble shooting existing issues and suggesting Business Process improvements as necessary
- Analysis of business processes to identify opportunities for automation & Innovation.
- Communication with clients in order to determine their needs in detail
- Written and oral communication skills, with the ability to communicate ideas and results to business executives in the marketing and sales organizations
- 3-6+ years industry/consulting hands on work in relevant Oracle Cloud application technologies
- Functional or technical (integrations, extensions, and reports) experience with supporting Oracle Cloud Financials in the following, but not limited to
- Account Payable
- General Ledger
- Fixed Assets
- Cash Management
- Accounts Receivable
- Knowledge of ITIL methods and tools
- Bachelor's degree or relevant work experience
- Limited immigration sponsorship may be available
- Travel up to 10% annually
- Must live a commutable distance to one of the following cities: Atlanta, GA; Austin, TX; Boston, MA; Charlotte, NC; Chicago, IL; Cincinnati, OH; Cleveland, OH; Dallas, TX; Detroit, MI; Houston, TX; Indianapolis, IN; Kansas City, MO; Los Angeles, CA; Miami, FL; McLean, VA; Minneapolis, MN; Nashville, TN; Orange County, CA; Philadelphia, PA; Phoenix, AZ; Pittsburgh, PA; Rosslyn, VA; Sacramento, CA; St. Louis, MO; San Diego, CA; Seattle, WA; Tallahassee, FL; Tampa, FL;
- Strong communication skills
- Experience working with offshore teams and coordinating between onshore/offshore activities
- Technical experience implementing or supporting Oracle applications
- Solid understanding of the Oracle Oracle Cloud methodology and framework
Vacancy expired!