Vacancy expired!
- Perform hardware and software configuration, maintenance, upgrades and troubleshooting of laptops, mobile devices and printers.
- Engage with vendors to coordinate hardware repairs for laptops, mobile devices and printers.
- Maintain accurate inventory of all IT assets.
- Provide one-on-one and group training for peers and customers, including onboarding of new hires.
- Participate in after hours support program on rotating basis.
- Security, risk & compliance
- Technology support
- Infrastructure
- Applications
- Relationship management
- Strategy
- Deployment
- PMO
- Financials
- Communications
- Bachelor's Degree in a related IT field or 1-2 years of equivalent work experience providing client facing technical support configuring, installing, fixing and repairing laptop hardware/software and mobile device technologies.
- Experienced in providing end user support with all levels in the organization including C-Suite leaders.
- Technical knowledge of computer hardware/software including laptops, printers and smartphone technology along with MS Windows and MAC OS, MSOffice 365 products and other cloud-based technologies.
- General understanding of technology and infrastructure including networking concepts, unified communications, hardware components and cybersecurity.
- Ability to provide after-hours support on a rotational basis with occasional travel required to offices in local geography.
- Ability to work overtime, including nights and weekends as needed.
- Knowledge of desktop security and compliance applications.
- Ability to lift up to 50 pounds.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
- Experience providing technology support in a professional services environment similar in size and scope to Deloitte.
- Ability to apply strong problem-solving skills to identify, diagnose and implement appropriate resolution, both in-person and virtually using remote control tools such as GoToAssist and MSRA.
- Experienced technology professional with extraordinary customer service and strong written and verbal communication skills to promote ITS services and deliver premier user experience.
- Strong knowledge of IT security concepts and social engineering threats.
- Ability to build rapport and cultivate strong business relationships
- General knowledge of scripting languages (AutoIT, VBscript, C#, PowerShell, etc.) preferred.
- Advanced knowledge of ServiceNow incident tracking system.
- Dell, HP & Mac Laptop repair certification.
- A+, MCSE, Windows 10, ITIL, ACMT certifications.
- Prior experience in providing services to remote sites a plus.
- Experience supporting Audio/Video conferencing equipment and telephony equipment. (Polycom, Skype For Business).
Vacancy expired!