Patient Enrollment Specialist

The Patient Enrollment Specialist (PES) is responsible for onboarding patients into NATIVE HEALTH’s Integrated System of Care. The PES.facilitates enrollment of individuals and families into affordable health and dental insurance coverage such as Arizona Health Care Containment System (AHCCCS) and KidsCare. Provide insurance plan information such as commercial health plans and the Marketplace.  The PES processes NATIVE HEALTH Discount Program (formerly known as SFS) applications for the uninsured and the underinsured as needed. The PES collects documentation for eligibility for services and special provisions for American Indians and Alaska Natives. The PES also links program participants and their families with community health resources to address social needs.KEY ACCOUNTABILITIES:Provides excellent customer service to patients, visitors, and staff in person and on the phone.Manages patient pre-registration, registration and eligibility of insurance for all new and current patients.Provide education, advocacy and enrollment assistance for Medicaid, Health Insurance Marketplace, other health plan options, SNAP, and TANF.Responsible for enrollment and compliance with the Discount program available for all patients and fee waivers available for AI/AN patients.Collect and process accurate payments from individual patients.Supports the organization as needed.