Vacancy expired!
- Serve as the first point of contact for employees seeking technical assistance for technology issues.
- Provide technical support over the phone, in-person, or other means of communications while maintaining high levels of customer service and documentation.
- Expectations may also include serving as an initial consultation point for Support Technicians/Analysts, testing hardware and software changes, and participation and collaborating in projects with additional IT departments.
- Will support the end users in all offices.
- Maintain and troubleshoot PC network connectivity in order to provide maximum uptime.
- Setup and test PCs for new and / or existing users.
- Research and make recommendations for new software and hardware as needed.
- Respond to user hardware and software problems.
- Test, document, and assist with corporate initiatives as assigned by Manager
- Assist with management of mobile devices
- Provide support to other technicians within the team.
- Effectively, professionally, and respectfully represents other Technology staff members, teams, and their services to the client community.
- Provide support for all Technology products and services.
- Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy.
- Determine the most effective manner to resolve client's technical issue.
- Engage in research and in-depth troubleshooting to resolve technical issues.
- Consult with other staff when necessary.
- Record required customer and problem information in the corporate Ticketing System.
- Update tickets with appropriate journal entries of activities and closing tickets with resolution entered upon completion of the job.
- Resolve all levels of work orders as assigned.
- Elevate complex and/or high priority problems to the appropriate support groups for resolution.
- Verify that suggested solutions effectively resolve the users' problems through verbal or email follow up.
- Enterprise level Antivirus experience.
- Enterprise level VPN experience.
- Enterprise level service desk ticketing experience
- Experience with multiple technologies including operating systems, wireless networks, security software, imaging software, and databases.
- Experience with PC hardware build and troubleshooting
- Familiarity with mobile devices (smartphones/tablets)
- Strong customer service and communication skills
- Good attitude and a desire to help others
- Thorough problem-solving skills.
- Ability to train new individuals, transfer knowledge, and assume new responsibilities.
- Dependability
- BA or BS degree preferred or equivalent experience
- Thorough knowledge of Windows Operating System (Win10)
- Thorough knowledge of Microsoft Office Suite (2013, 2016, O365)
- Active Directory/Azure management
Vacancy expired!