Vacancy expired!
Job DescriptionAre you ready to make a difference in someone's life?ÂAre you ready to have a career with purpose?ÂCVS Health is building our Inbound Customer Service team to support our benefit members as they make important health decisions. We are hiring Pharmacy Customer Service Representatives to work in our inbound call center to be the first line of communication for our members.ÂThis is not your typical call center job! You will take inbound calls and have conversations with our members to answer questions or provide information so that they better understand their coverage and options. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience. Typical topics include prescription refills, order status, and insurance coverage.ÂOur call centers have a high-energy culture and are passionate about providing excellent customer service with empathy while resolving the member's questions on the first call. It feels good to do this job; you support people when they need it the most.ÂAre you a fit for this Inbound Pharmacy Customer Service role?ÂDo you have at least 1-year experience working with customers (i.e., retail, restaurant, call center, military)? Do you have strong computer skills and a passion for helping others or like talking on the phone? CVS provides the training and knowledge to set you up for success.ÂThis position requires independent and self-directed performance as it's primary function is to reach out to patients on proactive compliance and ordering calls. Also, this position requires a working knowledge of reimbursement-related requirements for dispensing, processing of new referrals and providing customer education, and routine assessment and problem identification with appropriate escalation to a pharmacist.ÂWe also offer incredible advancement opportunities so you can grow within the call center or move to another role within CVS Health. If you take care of our members, we will take care of your career.ÂAddition to career growth, other benefits offered include: Competitive pay and benefits Paid training Quarterly bonus potential Fast track career progression Employee Discount ProgramsRequired Qualifications1 year experience in a customer service role (i.e., call center, retail, customer service environment or relevant military experience)ÂPossess the ability to pass a background check, drug screen and successfully complete a virtual job previewÂPC proficiency in Windows-based applications and internet skills, navigation and troubleshooting.ÂAttain a tech in training license within the first 30 days of employmentPreferred QualificationsHealthcare related experience and certificationsAbility to identify process improvementsÂProviding elder care, being a primary caregiver, or volunteer work within the communityÂPrevious Call Center or relevant military experienceEducationVerifiable high school diploma or GED equivalentClick Here to Apply!
Vacancy expired!